www.icmai.in:@0.798205:0.974748:0.923794:0.974748:0.923794:0.957721:0.798205:0.957721:0.015775:0.015775:0.015775:0.005780:0.006278:0.009118:0.016807:0.011271:0.006278:0.005780:0.006278:0.010674
May 2017:@0.406839:0.977956:0.492193:0.977956:0.492193:0.962673:0.406839:0.962673:0.015974:0.009606:0.010131:0.004740:0.011452:0.011452:0.011452:0.010547
94:@0.079500:0.980264:0.102295:0.980264:0.102295:0.958570:0.079500:0.958570:0.011940:0.010855
The Management Accountant:@0.122650:0.977954:0.372489:0.977954:0.372489:0.962671:0.122650:0.962671:0.011452:0.011452:0.009009:0.004740:0.015974:0.010131:0.011452:0.009968:0.009787:0.009009:0.015974:0.009009:0.011452:0.006748:0.004740:0.013713:0.009009:0.009009:0.010131:0.011452:0.011452:0.006748:0.010131:0.011452:0.005843
l:@0.382870:0.976735:0.397343:0.976735:0.397343:0.966042:0.382870:0.966042:0.014473
:@0.076923:0.130434:0.094001:0.130434:0.094001:0.117069:0.076923:0.117069:0.017078
  Support administration encompasses onsite and :@0.094345:0.131127:0.492604:0.131127:0.492604:0.115844:0.094345:0.115844:0.006115:0.006115:0.009516:0.010837:0.009516:0.009516:0.009516:0.007779:0.006133:0.006115:0.009516:0.009516:0.015359:0.004993:0.010837:0.004993:0.007255:0.006133:0.007092:0.009353:0.006133:0.004993:0.009516:0.010837:0.006115:0.008394:0.010837:0.008394:0.009516:0.015359:0.009516:0.009516:0.007255:0.007255:0.008394:0.007255:0.006115:0.009516:0.010837:0.007255:0.004993:0.006133:0.008394:0.006115:0.009516:0.010837:0.009226:0.003835
offsite field study, customized repair programs, :@0.107696:0.147102:0.493147:0.147102:0.493147:0.131819:0.107696:0.131819:0.009661:0.005825:0.005138:0.007399:0.005138:0.006278:0.008539:0.007128:0.004613:0.005047:0.008539:0.005138:0.009661:0.007128:0.007399:0.006278:0.010981:0.009498:0.007327:0.005138:0.007128:0.008539:0.010981:0.007399:0.006278:0.009661:0.015504:0.005138:0.007996:0.008539:0.009661:0.007128:0.007399:0.008539:0.009661:0.009661:0.005138:0.007399:0.007128:0.009661:0.007399:0.009317:0.010004:0.007236:0.009661:0.015504:0.007399:0.004704:0.003835
workshop management, customer and partner :@0.107696:0.163076:0.492803:0.163076:0.492803:0.147794:0.107696:0.147794:0.013496:0.009661:0.007399:0.009661:0.007399:0.010981:0.009661:0.009661:0.007200:0.015504:0.009661:0.010981:0.009498:0.009317:0.008539:0.015504:0.008539:0.010981:0.006278:0.005138:0.007200:0.008539:0.010981:0.007399:0.006278:0.009661:0.015504:0.008539:0.007399:0.007200:0.009661:0.010981:0.009661:0.007200:0.009661:0.009661:0.007924:0.006278:0.010981:0.008539:0.006965:0.003835
help-desks, parts help desk to support dealers, etc. :@0.107696:0.179051:0.493128:0.179051:0.493128:0.163769:0.107696:0.163769:0.010601:0.008159:0.004758:0.009281:0.005898:0.009281:0.008159:0.007019:0.009281:0.007019:0.004758:0.004649:0.009281:0.009281:0.007544:0.005898:0.007019:0.004649:0.010601:0.008159:0.004758:0.009281:0.004649:0.009281:0.008159:0.007019:0.009281:0.004649:0.005898:0.009281:0.004649:0.007019:0.010601:0.009281:0.009281:0.009281:0.007544:0.005898:0.004649:0.009281:0.008159:0.009281:0.004758:0.008159:0.007381:0.007019:0.004758:0.004649:0.008159:0.005898:0.007634:0.004704:0.003835
An example of revenue leakage is a field engineer :@0.107696:0.195026:0.492857:0.195026:0.492857:0.179743:0.107696:0.179743:0.012917:0.010656:0.004722:0.007870:0.009335:0.009335:0.015178:0.009335:0.004812:0.008213:0.004704:0.009335:0.007128:0.004722:0.007074:0.008213:0.008629:0.008213:0.010493:0.010656:0.008213:0.004704:0.004812:0.008213:0.009335:0.009335:0.009172:0.008991:0.008213:0.004704:0.004812:0.007074:0.004704:0.009335:0.004704:0.004613:0.004722:0.008213:0.004812:0.009335:0.004704:0.008213:0.010656:0.009335:0.004812:0.010656:0.008213:0.008213:0.006965:0.003835
who is out in the field fixing a product. While on-site, :@0.107696:0.211001:0.492929:0.211001:0.492929:0.195718:0.107696:0.195718:0.013098:0.010402:0.009082:0.002967:0.004559:0.006820:0.002967:0.009082:0.010402:0.005699:0.002967:0.004559:0.010402:0.002967:0.005699:0.010402:0.007960:0.002967:0.004613:0.004469:0.007960:0.004559:0.009082:0.002967:0.004613:0.004469:0.009082:0.004559:0.010402:0.009082:0.002967:0.009082:0.002967:0.009082:0.006820:0.009082:0.009082:0.010402:0.007960:0.005699:0.004559:0.002967:0.016843:0.010402:0.004559:0.004559:0.007960:0.002967:0.009082:0.010402:0.005699:0.006820:0.004559:0.005699:0.007616:0.004704:0.003835
a problem with another product is uncovered. To :@0.107696:0.226976:0.492857:0.226976:0.492857:0.211693:0.107696:0.211693:0.009389:0.005102:0.009389:0.007128:0.009389:0.009389:0.004867:0.008268:0.015233:0.005102:0.013930:0.004867:0.006006:0.010710:0.005102:0.009389:0.010710:0.009389:0.006006:0.010710:0.008268:0.007128:0.005102:0.009389:0.007128:0.009389:0.009389:0.010710:0.008268:0.006006:0.005102:0.004867:0.007128:0.005102:0.010710:0.010710:0.008268:0.008919:0.008684:0.008268:0.007128:0.008268:0.009389:0.004867:0.004378:0.009462:0.009226:0.003835
maintain a high level of customer satisfaction, the :@0.107696:0.242951:0.493038:0.242951:0.493038:0.227668:0.107696:0.227668:0.015070:0.009226:0.004704:0.010547:0.005843:0.009226:0.004704:0.010547:0.004414:0.009226:0.004414:0.010547:0.004704:0.009226:0.010547:0.004414:0.004704:0.008105:0.008521:0.008105:0.004704:0.004414:0.009226:0.007019:0.004414:0.008105:0.010547:0.006965:0.005843:0.009226:0.015070:0.008105:0.006965:0.004414:0.006965:0.009064:0.005843:0.004704:0.006965:0.004885:0.009226:0.008105:0.005843:0.004704:0.009226:0.010547:0.004704:0.004414:0.005843:0.010547:0.008105:0.003835
field engineer fixes the product, but they cannot :@0.107696:0.258925:0.493183:0.258925:0.493183:0.243643:0.107696:0.243643:0.004613:0.004867:0.008358:0.004957:0.009480:0.005735:0.008358:0.010800:0.009480:0.004957:0.010800:0.008358:0.008358:0.007218:0.005735:0.004613:0.004867:0.009190:0.008358:0.007218:0.005735:0.006097:0.010800:0.008358:0.005735:0.009480:0.007218:0.009480:0.009480:0.010800:0.008358:0.006097:0.004957:0.005735:0.009480:0.010800:0.006097:0.005735:0.006097:0.010800:0.008014:0.009480:0.005735:0.008358:0.009480:0.010800:0.010800:0.009480:0.005843:0.003835
access the customer’s contract and cannot know :@0.107696:0.274900:0.492803:0.274900:0.492803:0.259618:0.107696:0.259618:0.009407:0.008286:0.008286:0.008286:0.007146:0.007146:0.005246:0.006024:0.010728:0.008286:0.005246:0.008286:0.010728:0.007146:0.006024:0.009407:0.015251:0.008286:0.007146:0.004541:0.007146:0.005246:0.008286:0.009407:0.010728:0.006024:0.006983:0.009407:0.008286:0.006024:0.005246:0.009407:0.010728:0.009407:0.005246:0.008286:0.009407:0.010728:0.010728:0.009407:0.006024:0.005246:0.009407:0.010728:0.009064:0.013767:0.003835
if the work is covered under the warranty. If it’s :@0.107696:0.290875:0.492712:0.290875:0.492712:0.275593:0.107696:0.275593:0.004921:0.007236:0.005536:0.006061:0.010764:0.008322:0.005536:0.013279:0.009444:0.007182:0.009444:0.005536:0.004921:0.007182:0.005536:0.008322:0.008973:0.008738:0.008322:0.007182:0.008322:0.009444:0.005536:0.010764:0.010764:0.009444:0.008322:0.007182:0.005536:0.006061:0.010764:0.008322:0.005536:0.013460:0.009444:0.007815:0.007019:0.009444:0.010764:0.006061:0.006929:0.004921:0.005536:0.006061:0.007236:0.005536:0.004921:0.006061:0.004577:0.006965:0.003835
not and the customer refuses to pay for the service, :@0.107696:0.306850:0.493020:0.306850:0.493020:0.291567:0.107696:0.291567:0.010547:0.009226:0.005843:0.003835:0.009226:0.010547:0.009226:0.003835:0.005843:0.010547:0.008105:0.003835:0.008105:0.010547:0.006965:0.005843:0.009226:0.015070:0.008105:0.006965:0.003835:0.006965:0.008105:0.004704:0.010547:0.006965:0.008105:0.006965:0.003835:0.005843:0.009226:0.003835:0.009226:0.008702:0.009226:0.003835:0.004704:0.009226:0.006965:0.003835:0.005843:0.010547:0.008105:0.003835:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.007761:0.004704:0.003835
revenue is lost, customer satisfaction is impacted, :@0.107696:0.322825:0.492821:0.322825:0.492821:0.307542:0.107696:0.307542:0.007092:0.008231:0.008648:0.008231:0.010511:0.010674:0.008231:0.004848:0.004830:0.007092:0.004848:0.004830:0.009353:0.007092:0.005970:0.004830:0.004848:0.008231:0.010674:0.007092:0.005970:0.009353:0.015197:0.008231:0.007092:0.004848:0.007092:0.009190:0.005970:0.004830:0.007092:0.005011:0.009353:0.008231:0.005970:0.004830:0.009353:0.010674:0.004848:0.004830:0.007092:0.004848:0.004830:0.015197:0.009353:0.009353:0.008231:0.005970:0.008231:0.009353:0.004704:0.003835
and everyone loses.:@0.107696:0.338800:0.253493:0.338800:0.253493:0.323517:0.107696:0.323517:0.009226:0.010547:0.009226:0.003835:0.008105:0.008521:0.008105:0.007327:0.008521:0.009226:0.010547:0.008105:0.003835:0.004704:0.009226:0.006965:0.008105:0.006965:0.004704
:@0.076923:0.354082:0.094001:0.354082:0.094001:0.340717:0.076923:0.340717:0.017078
  Dealer administration involves the complete sales, :@0.094146:0.354775:0.492767:0.354775:0.492767:0.339492:0.094146:0.339492:0.004830:0.004830:0.011814:0.008231:0.009353:0.004830:0.008231:0.007092:0.004830:0.009353:0.009353:0.015197:0.004830:0.010674:0.004830:0.007092:0.005970:0.006929:0.009190:0.005970:0.004830:0.009353:0.010674:0.004830:0.004830:0.009968:0.008648:0.009353:0.004830:0.008648:0.008231:0.007092:0.004830:0.005970:0.010674:0.008231:0.004830:0.008231:0.009353:0.015197:0.009353:0.004830:0.008231:0.005970:0.008231:0.004830:0.007092:0.009353:0.004830:0.008231:0.007092:0.004704:0.003835
service and support process at dealer, pricing, dealer :@0.107678:0.370749:0.493201:0.370749:0.493201:0.355467:0.107678:0.355467:0.006857:0.007996:0.007381:0.009118:0.004595:0.007996:0.007996:0.003148:0.009118:0.010439:0.009118:0.003148:0.006857:0.010439:0.009118:0.009118:0.009118:0.007381:0.005735:0.003148:0.009118:0.006857:0.009118:0.007996:0.007996:0.006857:0.006857:0.003148:0.008955:0.005735:0.003148:0.009118:0.007996:0.009118:0.004595:0.007996:0.005427:0.004595:0.003148:0.009118:0.006857:0.004595:0.007996:0.004595:0.010439:0.008955:0.004595:0.003148:0.009118:0.007996:0.009118:0.004595:0.007996:0.006965:0.003835
SOPs, dealer discounts, etc. Dealer’s adoption of SOP :@0.107678:0.386724:0.492694:0.386724:0.492694:0.371442:0.107678:0.371442:0.009064:0.011705:0.010402:0.006802:0.004541:0.002913:0.009064:0.007942:0.009082:0.004541:0.007942:0.006802:0.002913:0.009064:0.004559:0.006802:0.007942:0.009064:0.010384:0.010402:0.005681:0.006802:0.004541:0.002913:0.007960:0.005681:0.007417:0.004541:0.002913:0.011524:0.007960:0.009064:0.004541:0.007942:0.006802:0.004215:0.006802:0.002913:0.009064:0.009064:0.009082:0.009064:0.005681:0.004541:0.009064:0.010402:0.002913:0.009082:0.006857:0.002913:0.009064:0.011705:0.010547:0.003835
on test drives, pick &drop , showroom experience or :@0.107678:0.402699:0.492929:0.402699:0.492929:0.387416:0.107678:0.387416:0.009226:0.010547:0.003256:0.005843:0.008105:0.006965:0.005843:0.003256:0.009226:0.006965:0.004360:0.008521:0.008105:0.006965:0.004704:0.003256:0.009226:0.004704:0.008105:0.009226:0.003256:0.011687:0.009226:0.006965:0.009226:0.009226:0.003256:0.004704:0.003256:0.006965:0.010547:0.008883:0.013767:0.006965:0.009226:0.009226:0.015070:0.003256:0.007761:0.009226:0.009226:0.008105:0.006965:0.004704:0.008105:0.010547:0.008105:0.008105:0.003256:0.009226:0.006965:0.003835
merchandize may not be consistent.  Often dealers :@0.107678:0.418674:0.492929:0.418674:0.492929:0.403391:0.107678:0.403391:0.015070:0.008105:0.006965:0.008105:0.010547:0.009226:0.010547:0.009226:0.004704:0.007562:0.008105:0.004432:0.015070:0.008702:0.009226:0.004432:0.010547:0.009226:0.005843:0.004432:0.009226:0.008105:0.004432:0.008105:0.009226:0.010547:0.006965:0.004704:0.006965:0.005843:0.008105:0.010547:0.005843:0.004704:0.004432:0.004432:0.011868:0.004704:0.005843:0.008105:0.010547:0.004432:0.009226:0.008105:0.009226:0.004704:0.008105:0.007327:0.006965:0.003835
may not use factory fluids (engine oil, transmissions :@0.107678:0.434649:0.492839:0.434649:0.492839:0.419366:0.107678:0.419366:0.014961:0.008611:0.009118:0.003166:0.010439:0.009136:0.005735:0.003166:0.010439:0.006875:0.007996:0.003166:0.004776:0.009136:0.007996:0.005735:0.009136:0.007218:0.009118:0.003166:0.004613:0.004505:0.010457:0.004595:0.009118:0.006875:0.003166:0.005735:0.007996:0.010457:0.009118:0.004595:0.010439:0.008014:0.003166:0.009118:0.004613:0.004595:0.004595:0.003166:0.005753:0.006694:0.009118:0.010457:0.006857:0.014961:0.004595:0.006875:0.006857:0.004595:0.009136:0.010439:0.006965:0.003835
or coolants) or carry out extensions that may :@0.107678:0.450624:0.492893:0.450624:0.492893:0.435341:0.107678:0.435341:0.009679:0.007417:0.007327:0.008557:0.009679:0.009679:0.005156:0.009679:0.010999:0.006296:0.007417:0.006296:0.007327:0.009679:0.007417:0.007327:0.008557:0.009679:0.008051:0.007779:0.009679:0.007327:0.009679:0.010999:0.006296:0.007327:0.008213:0.009679:0.006296:0.008557:0.010999:0.007417:0.005156:0.009679:0.010999:0.007417:0.007327:0.006296:0.010999:0.009516:0.006296:0.007327:0.015522:0.009154:0.009226:0.003835
invalidate repair or void warranty. Leakages can :@0.107678:0.466598:0.492966:0.466598:0.492966:0.451316:0.107678:0.451316:0.004939:0.010077:0.009118:0.009462:0.004939:0.004939:0.009462:0.009299:0.006079:0.008340:0.005644:0.007200:0.008340:0.009462:0.009462:0.004939:0.007200:0.005644:0.009462:0.007200:0.005644:0.008756:0.009462:0.004939:0.009462:0.005644:0.013478:0.009462:0.007833:0.007037:0.009462:0.010782:0.006079:0.006947:0.004939:0.005644:0.009462:0.008340:0.009462:0.009462:0.009299:0.009118:0.008340:0.007200:0.005644:0.008340:0.009462:0.010547:0.003835
happen when chargebacks are not raised. Scrap :@0.107678:0.482573:0.493020:0.482573:0.493020:0.467291:0.107678:0.467291:0.010819:0.009335:0.009498:0.009498:0.008376:0.010819:0.005898:0.013514:0.010819:0.008376:0.010819:0.005898:0.008376:0.010819:0.009498:0.007236:0.009154:0.008376:0.009498:0.009498:0.008376:0.009498:0.007236:0.005898:0.009498:0.007236:0.008376:0.005898:0.010819:0.009498:0.006115:0.005898:0.007074:0.009498:0.004975:0.007236:0.008376:0.009498:0.004975:0.005898:0.009498:0.008376:0.007074:0.009335:0.009226:0.003835
administration is another pain area if  they do :@0.107678:0.498548:0.493165:0.498548:0.493165:0.483266:0.107678:0.483266:0.009661:0.009661:0.015504:0.005138:0.010981:0.005138:0.007399:0.006278:0.007236:0.009498:0.006278:0.005138:0.009661:0.010981:0.007110:0.005138:0.007399:0.007110:0.009661:0.010981:0.009661:0.006278:0.010981:0.008539:0.007399:0.007110:0.009661:0.009661:0.005138:0.010981:0.007110:0.009661:0.007399:0.008539:0.009661:0.007110:0.005138:0.004704:0.002750:0.007110:0.006278:0.010981:0.008195:0.009661:0.007110:0.009661:0.009226:0.003835
not stay in the parts department until parts claim :@0.107678:0.514523:0.493147:0.514523:0.493147:0.499240:0.107678:0.499240:0.010638:0.009317:0.005934:0.004686:0.007056:0.005934:0.008792:0.009317:0.004686:0.004794:0.010638:0.004686:0.005934:0.010638:0.008195:0.004686:0.009317:0.009317:0.007580:0.005934:0.007056:0.004686:0.009317:0.008195:0.009317:0.009317:0.007580:0.005934:0.015160:0.008195:0.010638:0.005934:0.004686:0.010638:0.010638:0.005934:0.004794:0.004794:0.004686:0.009317:0.009317:0.007580:0.005934:0.007056:0.004686:0.008195:0.004794:0.009317:0.004794:0.015070:0.003835
payments are made. Sometime, small oversight :@0.107678:0.530498:0.492803:0.530498:0.492803:0.515215:0.107678:0.515215:0.009588:0.009064:0.009588:0.015432:0.008467:0.010909:0.006205:0.007327:0.006639:0.009588:0.007327:0.008467:0.006639:0.015432:0.009588:0.009588:0.008123:0.005066:0.006639:0.009588:0.009588:0.015432:0.008467:0.006205:0.005066:0.015432:0.008123:0.005066:0.006639:0.007327:0.015432:0.009588:0.005066:0.005066:0.006639:0.009118:0.008883:0.008467:0.007689:0.007327:0.005066:0.009588:0.010909:0.005843:0.003835
opens a potential avenue for leakages and cause of :@0.107678:0.546473:0.492929:0.546473:0.492929:0.531190:0.107678:0.531190:0.009226:0.009226:0.008105:0.010547:0.006965:0.004432:0.009226:0.004432:0.009226:0.009226:0.005843:0.008105:0.010547:0.005843:0.004704:0.009226:0.004704:0.004432:0.008521:0.008521:0.008105:0.010384:0.010547:0.008105:0.004432:0.004704:0.009226:0.006965:0.004432:0.004704:0.008105:0.009226:0.009226:0.009064:0.008883:0.008105:0.006965:0.004432:0.009226:0.010547:0.009226:0.004432:0.008105:0.009226:0.010547:0.006965:0.008105:0.004432:0.009226:0.004704:0.003835
major heartburn between OEMs and dealers. Lack :@0.107678:0.562448:0.492749:0.562448:0.492749:0.547165:0.107678:0.547165:0.015070:0.009226:0.004722:0.009226:0.006965:0.004613:0.010547:0.008105:0.009245:0.007490:0.005843:0.009226:0.010547:0.007417:0.010565:0.004613:0.009226:0.008105:0.005843:0.013062:0.008123:0.008105:0.010547:0.004613:0.011868:0.009245:0.015070:0.006965:0.004613:0.009226:0.010547:0.009245:0.004613:0.009226:0.008105:0.009226:0.004704:0.008123:0.007327:0.006965:0.004704:0.004613:0.009226:0.009226:0.008123:0.009226:0.003835
of stamping on the repair order or lack of details of :@0.107678:0.578422:0.492911:0.578422:0.492911:0.563140:0.107678:0.563140:0.009226:0.007019:0.003799:0.006965:0.005843:0.009226:0.015070:0.009226:0.004704:0.010547:0.009226:0.003799:0.009226:0.010547:0.003799:0.005843:0.010547:0.008105:0.003799:0.006965:0.008105:0.009226:0.009226:0.004704:0.006965:0.003799:0.009226:0.006965:0.009226:0.008105:0.006965:0.003799:0.009226:0.006965:0.003799:0.004704:0.009226:0.008105:0.009226:0.003799:0.009226:0.007019:0.003799:0.009226:0.008105:0.005843:0.009226:0.004704:0.004704:0.006965:0.003799:0.009226:0.004704:0.003835
parts numbers or lack of initials of the receiver on :@0.107678:0.594397:0.492948:0.594397:0.492948:0.579115:0.107678:0.579115:0.009226:0.009226:0.007490:0.005843:0.006965:0.004469:0.010384:0.010547:0.015070:0.009226:0.008105:0.007327:0.006965:0.004469:0.009226:0.006965:0.004469:0.004704:0.009226:0.008105:0.009226:0.004469:0.009226:0.007019:0.004469:0.004704:0.010547:0.004704:0.005843:0.004704:0.009226:0.004704:0.006965:0.004469:0.009226:0.007019:0.004469:0.005843:0.010547:0.008105:0.004469:0.006965:0.008105:0.008105:0.008105:0.004360:0.008521:0.008105:0.006965:0.004469:0.009226:0.010547:0.003835
repair order can all become potential irritants. :@0.107678:0.610372:0.459081:0.610372:0.459081:0.595089:0.107678:0.595089:0.006965:0.008105:0.009226:0.009226:0.004704:0.006965:0.003835:0.009226:0.006965:0.009226:0.008105:0.006965:0.003835:0.008105:0.009226:0.010547:0.003835:0.009226:0.004704:0.004704:0.003835:0.009226:0.008105:0.008105:0.009226:0.015070:0.008105:0.003835:0.009226:0.009226:0.005843:0.008105:0.010547:0.005843:0.004704:0.009226:0.004704:0.003835:0.004704:0.007598:0.006965:0.004704:0.005843:0.009226:0.010547:0.005843:0.006965:0.004704:0.003835
:@0.076905:0.625655:0.093983:0.625655:0.093983:0.612289:0.076905:0.612289:0.017078
  Customer administration covers customer :@0.095123:0.626347:0.492857:0.626347:0.492857:0.611064:0.095123:0.611064:0.011198:0.011198:0.011506:0.011506:0.007924:0.006802:0.010185:0.016029:0.009064:0.007924:0.011198:0.010185:0.010185:0.016029:0.005663:0.011506:0.005663:0.007924:0.006802:0.007761:0.010023:0.006802:0.005663:0.010185:0.011506:0.011198:0.009064:0.009715:0.009480:0.009064:0.008286:0.007924:0.011198:0.009064:0.011506:0.007924:0.006802:0.010185:0.016029:0.009064:0.006965:0.003835
relationship  process,  pre-purchase  and  post :@0.107678:0.642322:0.492658:0.642322:0.492658:0.627039:0.107678:0.627039:0.007761:0.008901:0.005500:0.009860:0.006639:0.005500:0.010023:0.011343:0.007761:0.011343:0.005500:0.010023:0.003835:0.006151:0.010023:0.007761:0.010023:0.008901:0.008901:0.007761:0.007761:0.005500:0.003835:0.006151:0.010023:0.007761:0.008901:0.006639:0.010023:0.011343:0.007761:0.008901:0.011343:0.010023:0.007761:0.008901:0.003835:0.006151:0.010023:0.011343:0.010023:0.003835:0.006151:0.010023:0.010023:0.007761:0.005843:0.003835
purchase, campaigns, community programs, :@0.107678:0.658297:0.493074:0.658297:0.493074:0.643014:0.107678:0.643014:0.009968:0.011271:0.007707:0.008847:0.011289:0.009950:0.007707:0.008503:0.005445:0.009462:0.008847:0.009950:0.015812:0.009968:0.009968:0.005427:0.009968:0.011289:0.007689:0.005445:0.009462:0.008847:0.009968:0.015794:0.015649:0.011289:0.011289:0.005427:0.006585:0.009968:0.009462:0.009968:0.007707:0.009606:0.010312:0.007544:0.009968:0.015794:0.007707:0.004704:0.003835
customer discounts, etc. Many organizations :@0.107678:0.674271:0.492966:0.674271:0.492966:0.658989:0.107678:0.658989:0.008774:0.011217:0.007634:0.006513:0.009896:0.015739:0.008774:0.007634:0.008973:0.009896:0.005373:0.007634:0.008774:0.009896:0.011217:0.011217:0.006513:0.007634:0.005373:0.008973:0.008774:0.006513:0.008250:0.005373:0.008973:0.015739:0.009896:0.010692:0.009896:0.008973:0.009896:0.007634:0.009371:0.009896:0.011217:0.005373:0.007634:0.009733:0.006513:0.005373:0.009896:0.011217:0.006965:0.003835
still develop sales contracts manually using ‘cut :@0.107678:0.690246:0.492929:0.690246:0.492929:0.674964:0.107678:0.674964:0.007236:0.006115:0.004975:0.004975:0.004975:0.005934:0.009498:0.008376:0.008792:0.008376:0.004975:0.009498:0.009498:0.005934:0.007236:0.009498:0.004975:0.008376:0.007236:0.005934:0.008376:0.009498:0.010819:0.006115:0.007074:0.009498:0.008376:0.006115:0.007236:0.005934:0.015341:0.009498:0.010656:0.010819:0.009498:0.004975:0.004450:0.009498:0.005934:0.010819:0.007236:0.004975:0.010819:0.009498:0.005934:0.004975:0.008376:0.010819:0.005843:0.003835
and paste’ processes. Pertinent clauses can be :@0.107678:0.706221:0.493201:0.706221:0.493201:0.690939:0.107678:0.690939:0.009697:0.011018:0.009697:0.007381:0.009697:0.009697:0.007435:0.006314:0.008575:0.005174:0.007381:0.009697:0.007435:0.009697:0.008575:0.008575:0.007435:0.007435:0.008575:0.007435:0.005174:0.007381:0.010131:0.008575:0.007960:0.006314:0.005174:0.011018:0.008575:0.011018:0.006314:0.007381:0.008575:0.005174:0.009697:0.010999:0.007435:0.008575:0.007435:0.007381:0.008575:0.009697:0.011018:0.007381:0.009697:0.008105:0.003835
inadvertently  left  out,  pricing can  be  wrong  or :@0.107678:0.722196:0.492966:0.722196:0.492966:0.706913:0.107678:0.706913:0.005084:0.010927:0.009606:0.009263:0.008901:0.008485:0.007870:0.006223:0.008485:0.010927:0.006223:0.004559:0.009606:0.003835:0.002895:0.005084:0.008485:0.005084:0.006223:0.003835:0.002895:0.009606:0.010927:0.006223:0.005084:0.003835:0.002895:0.009606:0.007345:0.005084:0.008485:0.005084:0.010927:0.009606:0.006748:0.008485:0.009606:0.010927:0.003835:0.002895:0.009606:0.008485:0.003835:0.002895:0.014147:0.007345:0.009606:0.010927:0.009606:0.003835:0.002895:0.009606:0.006965:0.003835
outdated, terms and conditions can’t be tracked, :@0.107678:0.738171:0.493020:0.738171:0.493020:0.722888:0.107678:0.722888:0.009444:0.010764:0.006061:0.009444:0.009281:0.006061:0.008322:0.009444:0.004921:0.005500:0.006061:0.008322:0.007345:0.015287:0.007182:0.005482:0.009444:0.010764:0.009444:0.005482:0.008322:0.009444:0.010764:0.009444:0.004921:0.006061:0.004921:0.009444:0.010764:0.007182:0.005500:0.008322:0.009444:0.010601:0.005283:0.006061:0.005500:0.009444:0.008322:0.005500:0.006061:0.007019:0.009444:0.008322:0.008901:0.008322:0.009444:0.004704:0.003835
and clauses can’t be well maintained for reuse in :@0.107678:0.754146:0.492875:0.754146:0.492875:0.738863:0.107678:0.738863:0.009389:0.010710:0.009389:0.005084:0.008268:0.004867:0.009389:0.010710:0.007128:0.008268:0.007128:0.005084:0.008268:0.009389:0.010547:0.005228:0.006006:0.005084:0.009389:0.008268:0.005084:0.013225:0.008268:0.004867:0.004867:0.005084:0.015233:0.009389:0.004867:0.010710:0.006006:0.009389:0.004867:0.010710:0.008268:0.009389:0.005084:0.004867:0.009389:0.007128:0.005084:0.007128:0.008268:0.010710:0.007128:0.008268:0.005084:0.004867:0.010547:0.003835
future contracts. The sales contract itself is often :@0.107678:0.770121:0.493273:0.770121:0.493273:0.754838:0.107678:0.754838:0.004885:0.010728:0.006024:0.010728:0.007146:0.008286:0.005174:0.008286:0.009389:0.010728:0.006024:0.006983:0.009407:0.008286:0.006024:0.007146:0.004885:0.004432:0.010728:0.010728:0.008286:0.005174:0.007146:0.009407:0.004885:0.008286:0.007146:0.005174:0.008286:0.009407:0.010728:0.006024:0.006983:0.009407:0.008286:0.006024:0.005156:0.004885:0.006024:0.007146:0.008286:0.004885:0.007200:0.005174:0.004885:0.007146:0.005174:0.009407:0.004885:0.006024:0.008268:0.010547:0.003835
built from a series of other sales documents such :@0.107678:0.786095:0.493128:0.786095:0.493128:0.770813:0.107678:0.770813:0.009389:0.010710:0.004867:0.004867:0.006006:0.005047:0.004867:0.007128:0.009389:0.015233:0.005047:0.009389:0.005047:0.007128:0.008268:0.007128:0.004867:0.008268:0.007128:0.005047:0.009389:0.007182:0.005047:0.009389:0.006006:0.010710:0.008268:0.007128:0.005047:0.007128:0.009389:0.004867:0.008268:0.007128:0.005047:0.009389:0.009389:0.008268:0.010710:0.015233:0.008268:0.010710:0.006006:0.007128:0.005047:0.007128:0.010710:0.008268:0.010547:0.003835
as the customer proposal or statement of work, :@0.107678:0.802070:0.492604:0.802070:0.492604:0.786788:0.107678:0.786788:0.009516:0.007255:0.006115:0.006133:0.010837:0.008394:0.006115:0.008394:0.010837:0.007255:0.006133:0.009516:0.015359:0.008394:0.007255:0.006115:0.009516:0.007255:0.009516:0.009516:0.009516:0.007255:0.009516:0.004993:0.006115:0.009516:0.007255:0.006115:0.007255:0.006133:0.009353:0.006133:0.008394:0.015359:0.008394:0.010837:0.006133:0.006115:0.009516:0.007309:0.006115:0.013351:0.009516:0.007255:0.009516:0.004704:0.003835
previous contracts, pricing catalogs, etc., all of :@0.107678:0.818045:0.492694:0.818045:0.492694:0.802762:0.107678:0.802762:0.009606:0.007345:0.008485:0.009606:0.005084:0.009606:0.010927:0.007345:0.006802:0.008485:0.009606:0.010927:0.006223:0.007182:0.009606:0.008485:0.006223:0.007345:0.005084:0.006802:0.009606:0.007345:0.005084:0.008485:0.005084:0.010927:0.009606:0.006802:0.008485:0.009444:0.006223:0.009606:0.005084:0.009263:0.009606:0.007345:0.005084:0.006802:0.008485:0.006223:0.007960:0.005084:0.005084:0.006802:0.009606:0.005084:0.005084:0.006802:0.009606:0.004704:0.003835
which can impact potential revenue and create :@0.107678:0.834020:0.492749:0.834020:0.492749:0.818737:0.107678:0.818737:0.013568:0.010873:0.005029:0.008430:0.010873:0.006386:0.008430:0.009552:0.010873:0.006386:0.005029:0.015396:0.009552:0.009552:0.008430:0.006169:0.006386:0.009552:0.009552:0.006169:0.008430:0.010873:0.006169:0.005029:0.009552:0.005029:0.006386:0.007291:0.008430:0.008847:0.008430:0.010710:0.010873:0.008430:0.006386:0.009552:0.010873:0.009552:0.006386:0.008430:0.007291:0.008430:0.009389:0.006169:0.008105:0.003835
opportunities for error. Moreover, negotiations :@0.107678:0.849995:0.492676:0.849995:0.492676:0.834712:0.107678:0.834712:0.009679:0.009679:0.009679:0.009679:0.007942:0.006296:0.010999:0.010999:0.005156:0.006296:0.005156:0.008557:0.007417:0.007345:0.005156:0.009679:0.007417:0.007345:0.008557:0.008051:0.007417:0.009679:0.005807:0.005156:0.007345:0.015522:0.009679:0.007417:0.008557:0.009208:0.008973:0.008557:0.005988:0.005156:0.007345:0.010999:0.008557:0.008973:0.009679:0.006296:0.005156:0.009516:0.006296:0.005156:0.009679:0.010999:0.006965:0.003835
with customers can often lead to non-standard :@0.107678:0.865970:0.492694:0.865970:0.492694:0.850687:0.107678:0.850687:0.014111:0.005047:0.006187:0.010891:0.006513:0.008449:0.010891:0.007309:0.006187:0.009570:0.015414:0.008449:0.007671:0.007309:0.006513:0.008449:0.009570:0.010891:0.006513:0.009570:0.005047:0.006187:0.008449:0.010891:0.006513:0.005047:0.008449:0.009570:0.009570:0.006513:0.006187:0.009570:0.006513:0.010891:0.009570:0.010891:0.006187:0.007309:0.006187:0.009570:0.010891:0.009570:0.009570:0.007309:0.009226:0.003835
outcomes. Customers often produce custom pricing, :@0.107678:0.881944:0.493255:0.881944:0.493255:0.866662:0.107678:0.866662:0.009100:0.010421:0.005717:0.007978:0.009100:0.014943:0.007978:0.006838:0.004577:0.003039:0.010421:0.010421:0.006838:0.005717:0.009100:0.014943:0.007978:0.007200:0.006838:0.003039:0.009100:0.004577:0.005717:0.007978:0.010421:0.003039:0.009100:0.006838:0.009100:0.009100:0.010421:0.007978:0.007978:0.003039:0.007978:0.010421:0.006838:0.005717:0.009100:0.014943:0.003039:0.009100:0.006838:0.004577:0.007978:0.004577:0.010421:0.008937:0.004704:0.003835
unique payment terms, and one-off performance :@0.107678:0.897919:0.492694:0.897919:0.492694:0.882637:0.107678:0.882637:0.010710:0.010710:0.004867:0.009389:0.010710:0.008268:0.005156:0.009389:0.008883:0.009389:0.015233:0.008268:0.010710:0.006006:0.005156:0.006006:0.008268:0.007291:0.015233:0.007128:0.004867:0.005156:0.009389:0.010728:0.009389:0.005156:0.009389:0.010728:0.008268:0.006006:0.009389:0.005554:0.007182:0.005156:0.009389:0.008268:0.007128:0.004867:0.009389:0.007291:0.015233:0.009389:0.010710:0.008286:0.008105:0.003835
obligations resulting in non-standard terms and :@0.107678:0.913894:0.493219:0.913894:0.493219:0.898612:0.107678:0.898612:0.009498:0.009498:0.004975:0.004975:0.008973:0.009335:0.006115:0.004975:0.009498:0.010819:0.007236:0.005862:0.007236:0.008376:0.007236:0.010819:0.004975:0.006115:0.004975:0.010819:0.009498:0.005862:0.004975:0.010819:0.005862:0.010819:0.009498:0.010819:0.006115:0.007236:0.006115:0.009498:0.010819:0.009498:0.009498:0.007236:0.009498:0.005862:0.006115:0.008376:0.007399:0.015341:0.007236:0.005862:0.009498:0.010819:0.009226:0.003835
conditions. These non-standard terms are difficult :@0.541613:0.131127:0.927099:0.131127:0.927099:0.115844:0.541613:0.115844:0.008177:0.009299:0.010620:0.009299:0.004776:0.005916:0.004776:0.009299:0.010620:0.007037:0.004776:0.003944:0.010620:0.010620:0.008177:0.007037:0.008177:0.004668:0.010620:0.009299:0.010620:0.005916:0.007037:0.005916:0.009299:0.010620:0.009299:0.009299:0.007037:0.009299:0.004668:0.005916:0.008177:0.007200:0.015142:0.007037:0.004668:0.009299:0.007037:0.008177:0.004668:0.009299:0.004776:0.004776:0.004613:0.004686:0.008177:0.010620:0.004776:0.005843:0.003835
for organizations to capture and report on across :@0.541613:0.147102:0.927045:0.147102:0.927045:0.131819:0.541613:0.131819:0.004867:0.009389:0.007128:0.005047:0.009389:0.007128:0.008865:0.009389:0.010710:0.004867:0.007128:0.009226:0.006006:0.004867:0.009389:0.010710:0.007128:0.005047:0.006006:0.009389:0.005047:0.008268:0.009226:0.009389:0.006006:0.010710:0.007128:0.008268:0.005047:0.009389:0.010710:0.009389:0.005047:0.007128:0.008268:0.009389:0.009389:0.007653:0.006006:0.005047:0.009389:0.010710:0.005047:0.009389:0.008268:0.007128:0.009389:0.007128:0.006965:0.003835
the enterprise. Complicated contracts always :@0.541613:0.163076:0.927063:0.163076:0.927063:0.147794:0.541613:0.147794:0.006495:0.011198:0.008756:0.008792:0.008756:0.011198:0.006495:0.008756:0.007888:0.009878:0.007616:0.005355:0.007616:0.008412:0.005355:0.008792:0.011198:0.009878:0.015721:0.009878:0.005355:0.005355:0.008756:0.009715:0.006495:0.008756:0.009878:0.008792:0.008756:0.009878:0.011198:0.006495:0.007454:0.009878:0.008756:0.006495:0.007616:0.008792:0.009878:0.005192:0.013894:0.009353:0.009878:0.006965:0.003835
increase the likelihood of errors.:@0.541613:0.179051:0.785138:0.179051:0.785138:0.163769:0.541613:0.163769:0.004704:0.010547:0.008105:0.006965:0.008105:0.009226:0.006965:0.008105:0.003835:0.005843:0.010547:0.008105:0.003835:0.004704:0.004704:0.008684:0.008105:0.004704:0.004704:0.010547:0.009226:0.009226:0.009226:0.003835:0.009226:0.007019:0.003835:0.008105:0.007598:0.006965:0.009226:0.007327:0.006965:0.004704
:@0.510840:0.194334:0.527918:0.194334:0.527918:0.180968:0.510840:0.180968:0.017078
  Information administration covers the complete :@0.528280:0.195026:0.926882:0.195026:0.926882:0.179743:0.528280:0.179743:0.006187:0.006187:0.006151:0.010855:0.005011:0.009534:0.007435:0.015377:0.009371:0.006151:0.005011:0.009534:0.010855:0.006187:0.009534:0.009534:0.015377:0.005011:0.010855:0.005011:0.007273:0.006151:0.007110:0.009371:0.006151:0.005011:0.009534:0.010855:0.006187:0.008412:0.009064:0.008828:0.008412:0.007634:0.007273:0.006187:0.006151:0.010855:0.008412:0.006187:0.008412:0.009534:0.015377:0.009534:0.005011:0.008412:0.006151:0.008105:0.003835
capture, storage, retrieval and use of aftermarket :@0.541613:0.211001:0.926593:0.211001:0.926593:0.195718:0.541613:0.195718:0.008250:0.009208:0.009389:0.005988:0.010692:0.007110:0.007906:0.004848:0.005011:0.007110:0.006006:0.009371:0.006947:0.009208:0.009027:0.007924:0.004848:0.005011:0.007110:0.008250:0.005988:0.007110:0.004848:0.008250:0.009046:0.009371:0.004848:0.005011:0.009371:0.010692:0.009371:0.005011:0.010692:0.007128:0.008250:0.005011:0.009371:0.007164:0.005011:0.009371:0.004848:0.005988:0.008268:0.007273:0.015233:0.009371:0.007110:0.008828:0.008250:0.005843:0.003835
documentation right from service agreements, :@0.541613:0.226976:0.927154:0.226976:0.927154:0.211693:0.541613:0.211693:0.009679:0.009679:0.008557:0.010999:0.015522:0.008557:0.010999:0.006296:0.009516:0.006296:0.005156:0.009679:0.010999:0.007255:0.007417:0.005156:0.009679:0.010999:0.006296:0.007255:0.005156:0.007417:0.009679:0.015522:0.007255:0.007417:0.008557:0.007942:0.009679:0.005156:0.008557:0.008557:0.007255:0.009516:0.010023:0.007417:0.008557:0.008557:0.015522:0.008557:0.010999:0.006296:0.007417:0.004704:0.003835
technical publications, service bulletins, etc.  The :@0.541613:0.242951:0.926719:0.242951:0.926719:0.227668:0.541613:0.227668:0.005988:0.008250:0.008250:0.010692:0.010692:0.004848:0.008250:0.009371:0.004848:0.004975:0.009371:0.010692:0.009371:0.004848:0.004848:0.008250:0.009208:0.005988:0.004848:0.009371:0.010692:0.007110:0.004848:0.004975:0.007110:0.008250:0.007634:0.009371:0.004848:0.008250:0.008250:0.004975:0.009371:0.010692:0.004848:0.004848:0.008250:0.005988:0.004848:0.010692:0.007110:0.004848:0.004975:0.008250:0.005988:0.007725:0.004848:0.004975:0.004251:0.010692:0.010692:0.008105:0.003835
root cause of warranty leakages is a lack of visibility :@0.541613:0.258925:0.926611:0.258925:0.926611:0.243643:0.541613:0.243643:0.006838:0.009100:0.009100:0.005717:0.003112:0.007978:0.009100:0.010421:0.006838:0.007978:0.003112:0.009100:0.006893:0.003112:0.013116:0.009100:0.007472:0.006676:0.009100:0.010421:0.005717:0.009100:0.003112:0.004577:0.007978:0.009100:0.009100:0.008937:0.008756:0.007978:0.006838:0.003112:0.004577:0.006838:0.003112:0.009100:0.003112:0.004577:0.009100:0.007978:0.009100:0.003112:0.009100:0.006893:0.003112:0.009100:0.004577:0.006838:0.004577:0.009100:0.004577:0.004577:0.004577:0.005717:0.009226:0.003835
into  warranty coverage and  costs.  Complexity :@0.541613:0.274900:0.926756:0.274900:0.926756:0.259618:0.541613:0.259618:0.005192:0.011036:0.006332:0.009715:0.003835:0.003763:0.013731:0.009715:0.008087:0.007291:0.009715:0.011036:0.006332:0.009715:0.007616:0.008593:0.009245:0.009009:0.008593:0.007291:0.009552:0.009371:0.008593:0.007616:0.009715:0.011036:0.009715:0.003835:0.003763:0.008593:0.009715:0.007454:0.006332:0.007454:0.005192:0.003835:0.003763:0.011036:0.009715:0.015558:0.009715:0.005192:0.008250:0.009715:0.005192:0.006332:0.009226:0.003835
also adds to the management of warranty. Many :@0.541613:0.290875:0.927045:0.290875:0.927045:0.275593:0.541613:0.275593:0.009407:0.004885:0.007146:0.009407:0.005174:0.009407:0.009588:0.009407:0.007146:0.005174:0.006024:0.009407:0.005174:0.006024:0.010728:0.008286:0.005174:0.015251:0.009407:0.010728:0.009245:0.009064:0.008286:0.015251:0.008286:0.010728:0.006024:0.005192:0.009407:0.007200:0.005174:0.013424:0.009407:0.007779:0.006983:0.009407:0.010728:0.006024:0.006893:0.004885:0.005174:0.015251:0.009407:0.010203:0.009226:0.003835
companies lack comprehensive, easily accessible :@0.541613:0.306850:0.926647:0.306850:0.926647:0.291567:0.541613:0.291567:0.008358:0.009480:0.015323:0.009480:0.009480:0.010800:0.004957:0.008358:0.007218:0.005825:0.004957:0.009480:0.008358:0.009480:0.005825:0.008358:0.009480:0.015323:0.009480:0.007218:0.008358:0.010800:0.008358:0.010800:0.007218:0.004613:0.008774:0.008014:0.004957:0.005825:0.008358:0.009480:0.007218:0.004957:0.004432:0.009480:0.005825:0.009480:0.008358:0.008358:0.008358:0.007218:0.007218:0.004957:0.009480:0.004957:0.008105:0.003835
data about contracts, warranties, and entitlements. :@0.541613:0.322825:0.927244:0.322825:0.927244:0.307542:0.541613:0.307542:0.009190:0.009027:0.005807:0.009190:0.003220:0.008666:0.009190:0.009190:0.010511:0.005807:0.003220:0.008069:0.009190:0.010511:0.005807:0.006766:0.009190:0.008069:0.005807:0.006929:0.004668:0.003220:0.013207:0.009190:0.007562:0.006766:0.009190:0.010511:0.005807:0.004668:0.008069:0.006929:0.004668:0.003220:0.009190:0.010511:0.009190:0.003220:0.008069:0.010511:0.005807:0.004668:0.005807:0.004668:0.008069:0.015034:0.008069:0.010511:0.005807:0.006929:0.004704:0.003835
Many times the data is there; it’s just difficult to :@0.541613:0.338800:0.926466:0.338800:0.926466:0.323517:0.541613:0.323517:0.015305:0.009462:0.010258:0.009462:0.005699:0.006079:0.004939:0.015305:0.008340:0.007200:0.005699:0.006079:0.010782:0.008340:0.005699:0.009462:0.009299:0.006079:0.009462:0.005699:0.004939:0.007200:0.005699:0.006079:0.010782:0.008340:0.007200:0.008340:0.004939:0.005699:0.004939:0.006079:0.004595:0.007200:0.005699:0.004939:0.010782:0.007200:0.006079:0.005699:0.009462:0.004939:0.004939:0.004613:0.004848:0.008340:0.010782:0.004939:0.006079:0.005699:0.006079:0.009226:0.003835
access. If, for example, the contact center is not :@0.541613:0.354775:0.926520:0.354775:0.926520:0.339492:0.541613:0.339492:0.009498:0.008376:0.008376:0.008376:0.007236:0.007236:0.004975:0.005970:0.006115:0.004812:0.004975:0.005970:0.004975:0.009498:0.007236:0.005970:0.008032:0.009498:0.009498:0.015341:0.009498:0.004975:0.008032:0.004975:0.005970:0.006115:0.010819:0.008376:0.005970:0.008376:0.009498:0.010819:0.006115:0.009498:0.008376:0.006115:0.005970:0.008376:0.008376:0.010819:0.006115:0.008376:0.007236:0.005970:0.004975:0.007236:0.005970:0.010819:0.009498:0.005843:0.003835
connected  to  all  the  contract  and  entitlement :@0.541613:0.370749:0.926955:0.370749:0.926955:0.355467:0.541613:0.355467:0.008611:0.009733:0.011054:0.011054:0.008611:0.008611:0.006350:0.008611:0.009733:0.003835:0.003853:0.006350:0.009733:0.003835:0.003853:0.009733:0.005210:0.005210:0.003835:0.003853:0.006350:0.011054:0.008611:0.003835:0.003853:0.008611:0.009733:0.011054:0.006350:0.007309:0.009733:0.008611:0.006350:0.003835:0.003853:0.009733:0.011054:0.009733:0.003835:0.003853:0.008611:0.011054:0.006350:0.005210:0.006350:0.005210:0.008611:0.015576:0.008611:0.011054:0.005843:0.003835
data, center staff may send out field technicians :@0.541613:0.386724:0.926792:0.386724:0.926792:0.371442:0.541613:0.371442:0.009462:0.009299:0.006079:0.009462:0.004939:0.005663:0.008340:0.008340:0.010782:0.006079:0.008340:0.007200:0.005663:0.007200:0.006079:0.009462:0.005626:0.007255:0.005663:0.015305:0.008937:0.009462:0.005663:0.007200:0.008340:0.010782:0.009462:0.005663:0.009462:0.010782:0.006079:0.005663:0.004613:0.004848:0.008340:0.004939:0.009462:0.005663:0.006079:0.008340:0.008340:0.010782:0.010782:0.004939:0.008340:0.004939:0.009462:0.010782:0.006965:0.003835
for support that is not actually covered under the :@0.541613:0.402699:0.927081:0.402699:0.927081:0.387416:0.541613:0.387416:0.004848:0.009371:0.007110:0.004885:0.007110:0.010692:0.009371:0.009353:0.009371:0.007634:0.005988:0.004885:0.005988:0.010692:0.009208:0.005988:0.004885:0.004848:0.007110:0.004885:0.010692:0.009353:0.005988:0.004885:0.009371:0.008231:0.005988:0.010692:0.009371:0.004848:0.004324:0.009371:0.004885:0.008250:0.008901:0.008666:0.008250:0.007110:0.008250:0.009353:0.004885:0.010692:0.010692:0.009353:0.008250:0.007110:0.004885:0.005988:0.010674:0.008105:0.003835
contract. With the proper contract information :@0.541613:0.418674:0.926846:0.418674:0.926846:0.403391:0.541613:0.403391:0.008449:0.009570:0.010891:0.006187:0.007146:0.009570:0.008449:0.006187:0.005047:0.006495:0.017349:0.005047:0.006187:0.010891:0.006495:0.006187:0.010891:0.008449:0.006495:0.009570:0.007309:0.009570:0.009570:0.008449:0.007309:0.006495:0.008449:0.009570:0.010891:0.006187:0.007146:0.009570:0.008449:0.006187:0.006495:0.005047:0.010891:0.005047:0.009570:0.007472:0.015414:0.009407:0.006187:0.005047:0.009570:0.010547:0.003835
readily available, service staff can recognize out-:@0.541613:0.434649:0.922721:0.434649:0.922721:0.419366:0.541613:0.419366:0.007146:0.008286:0.009407:0.009407:0.004885:0.004360:0.009407:0.005283:0.008702:0.009064:0.009407:0.004885:0.004885:0.008883:0.009407:0.004885:0.007942:0.004885:0.005283:0.007146:0.008286:0.007671:0.009407:0.004885:0.008286:0.008286:0.005283:0.007146:0.006024:0.009407:0.005572:0.007200:0.005283:0.008286:0.009407:0.010728:0.005283:0.007146:0.008286:0.008286:0.009064:0.009407:0.010728:0.004885:0.007743:0.008286:0.005283:0.009407:0.010728:0.006024:0.005843
of-contract circumstances and sell the client the :@0.541613:0.450624:0.926611:0.450624:0.926611:0.435341:0.541613:0.435341:0.009462:0.004939:0.006079:0.008340:0.009462:0.010782:0.006079:0.007037:0.009462:0.008340:0.006079:0.005681:0.008340:0.004939:0.007200:0.008340:0.010782:0.015305:0.007200:0.006079:0.009462:0.010782:0.008340:0.008340:0.007200:0.005681:0.009462:0.010782:0.009462:0.005681:0.007200:0.008340:0.004939:0.004939:0.005681:0.006079:0.010782:0.008340:0.005681:0.008340:0.004939:0.004939:0.008340:0.010782:0.006079:0.005681:0.006079:0.010782:0.008105:0.003835
needed services. There is also a need for warranty :@0.541613:0.466598:0.926737:0.466598:0.926737:0.451316:0.541613:0.451316:0.010620:0.008177:0.008177:0.009299:0.008177:0.009299:0.004686:0.007037:0.008177:0.007562:0.009299:0.004776:0.008177:0.008177:0.007037:0.004776:0.003962:0.010620:0.010620:0.008177:0.007037:0.008177:0.004686:0.004776:0.007037:0.004686:0.009299:0.004776:0.007037:0.009299:0.004686:0.009299:0.004686:0.010620:0.008177:0.008177:0.009299:0.004686:0.004776:0.009299:0.007037:0.004686:0.013315:0.009299:0.007671:0.006875:0.009299:0.010620:0.005916:0.009226:0.003835
and contract automation. Every service transaction :@0.541613:0.482573:0.927027:0.482573:0.927027:0.467291:0.541613:0.467291:0.009154:0.010475:0.009154:0.003184:0.008032:0.009154:0.010475:0.005771:0.006730:0.009154:0.008032:0.005771:0.003184:0.009154:0.010475:0.005771:0.009154:0.014998:0.008991:0.005771:0.004631:0.009154:0.010475:0.004631:0.003184:0.009154:0.008449:0.008032:0.007255:0.009154:0.003184:0.006893:0.008032:0.007417:0.009154:0.004631:0.008032:0.008032:0.003184:0.005771:0.006730:0.009154:0.010475:0.006893:0.009154:0.008032:0.005771:0.004631:0.009154:0.010547:0.003835
can be delivered properly. This will ensure that the :@0.541613:0.498548:0.926846:0.498548:0.926846:0.483266:0.541613:0.483266:0.008105:0.009226:0.010547:0.004577:0.009226:0.008105:0.004577:0.009226:0.008105:0.004704:0.004360:0.008521:0.008105:0.006965:0.008105:0.009226:0.004577:0.009226:0.006965:0.009226:0.009226:0.008105:0.006965:0.004179:0.006712:0.004704:0.003853:0.010547:0.010547:0.004704:0.006965:0.004577:0.013767:0.004704:0.004704:0.004704:0.004577:0.008105:0.010547:0.006965:0.010547:0.006965:0.008105:0.004577:0.005843:0.010547:0.009064:0.005843:0.004577:0.005843:0.010547:0.008105:0.003835
business doesn’t under deliver or over deliver for :@0.541613:0.514523:0.926828:0.514523:0.926828:0.499240:0.541613:0.499240:0.009444:0.010764:0.007182:0.004921:0.010764:0.008322:0.007182:0.007182:0.005518:0.009444:0.009444:0.008322:0.007182:0.010601:0.005283:0.006061:0.005518:0.010764:0.010764:0.009444:0.008322:0.007182:0.005518:0.009444:0.008322:0.004921:0.004577:0.008738:0.008322:0.007182:0.005518:0.009444:0.007182:0.005518:0.008973:0.008738:0.008322:0.007182:0.005518:0.009444:0.008322:0.004921:0.004577:0.008738:0.008322:0.007182:0.005518:0.004921:0.009444:0.006965:0.003835
what the customer wants and has paid for.:@0.541613:0.530498:0.860415:0.530498:0.860415:0.515215:0.541613:0.515215:0.013243:0.010547:0.009064:0.005843:0.003835:0.005843:0.010547:0.008105:0.003835:0.008105:0.010547:0.006965:0.005843:0.009226:0.015070:0.008105:0.006965:0.003835:0.013243:0.009226:0.010547:0.005843:0.006965:0.003835:0.009226:0.010547:0.009226:0.003835:0.010547:0.009226:0.006965:0.003835:0.009226:0.009226:0.004704:0.009226:0.003835:0.004704:0.009226:0.005355:0.004704
:@0.510840:0.545780:0.527918:0.545780:0.527918:0.532415:0.510840:0.532415:0.017078
  Performance administration covers measurement :@0.528117:0.546473:0.926973:0.546473:0.926973:0.531190:0.528117:0.531190:0.005192:0.005192:0.009842:0.008286:0.007146:0.004885:0.009407:0.007309:0.015251:0.009407:0.010728:0.008286:0.008286:0.005192:0.009407:0.009407:0.015251:0.004885:0.010728:0.004885:0.007146:0.006024:0.006983:0.009245:0.006024:0.004885:0.009407:0.010728:0.005192:0.008286:0.008937:0.008702:0.008286:0.007508:0.007146:0.005192:0.015251:0.008286:0.009407:0.007146:0.010728:0.007146:0.008286:0.015251:0.008286:0.010728:0.005843:0.003835
of  the dynamism of  aftermarket services, the :@0.541595:0.562448:0.926792:0.562448:0.926792:0.547165:0.541595:0.547165:0.009751:0.004704:0.002840:0.007888:0.006368:0.011072:0.008629:0.007888:0.009588:0.009751:0.011072:0.009751:0.015595:0.005228:0.007490:0.015595:0.007888:0.009751:0.004704:0.002840:0.007888:0.009751:0.005228:0.006368:0.008629:0.007653:0.015595:0.009751:0.007490:0.009208:0.008629:0.006368:0.007888:0.007490:0.008629:0.008014:0.009751:0.005228:0.008629:0.008629:0.007490:0.005228:0.007888:0.006368:0.011072:0.008105:0.003835
agility,  speed  of  response,  reliability  of  process, :@0.541595:0.578422:0.927027:0.578422:0.927027:0.563140:0.541595:0.563140:0.009425:0.009588:0.005066:0.005066:0.005066:0.006205:0.007255:0.005066:0.003835:0.002732:0.007327:0.009588:0.008467:0.008467:0.009588:0.003835:0.002732:0.009588:0.007381:0.003835:0.002732:0.007327:0.008467:0.007327:0.009588:0.009588:0.010909:0.007327:0.008123:0.005066:0.003835:0.002732:0.007327:0.008467:0.005066:0.005066:0.009064:0.009588:0.005066:0.005066:0.005066:0.006205:0.009588:0.003835:0.002732:0.009588:0.007381:0.003835:0.002732:0.009588:0.007327:0.009588:0.008467:0.008467:0.007327:0.007327:0.004704:0.003835
standardization, etc. The good old adage “What :@0.541595:0.594397:0.926756:0.594397:0.926756:0.579115:0.541595:0.579115:0.007273:0.006151:0.009534:0.010855:0.009534:0.009534:0.007273:0.009534:0.005011:0.007273:0.009371:0.006151:0.005011:0.009534:0.010855:0.005011:0.006205:0.008412:0.006151:0.007888:0.005011:0.005482:0.010855:0.010855:0.008412:0.006205:0.008828:0.009534:0.009534:0.009534:0.006205:0.009534:0.005011:0.009534:0.006205:0.009534:0.009534:0.009371:0.009190:0.008412:0.006205:0.008412:0.017295:0.010855:0.009371:0.005843:0.003835
gets measured gets done”, aptly sums up the role :@0.541595:0.610372:0.926719:0.610372:0.926719:0.595089:0.541595:0.595089:0.009046:0.008268:0.006006:0.007128:0.005102:0.015233:0.008268:0.009389:0.007128:0.010710:0.007128:0.008268:0.009389:0.005102:0.009046:0.008268:0.006006:0.007128:0.005120:0.009389:0.009389:0.010710:0.008268:0.008268:0.004867:0.005120:0.009226:0.009389:0.006006:0.004342:0.009389:0.005102:0.007128:0.010710:0.015233:0.007128:0.005102:0.010710:0.009389:0.005102:0.006006:0.010710:0.008268:0.005120:0.007128:0.009389:0.004867:0.008105:0.003835
of performance measures. From a management :@0.541595:0.626347:0.926846:0.626347:0.926846:0.611064:0.541595:0.611064:0.009534:0.007327:0.006205:0.009534:0.008412:0.007273:0.005011:0.009534:0.007435:0.015377:0.009534:0.010855:0.008412:0.008412:0.006205:0.015377:0.008412:0.009534:0.007273:0.010855:0.007273:0.008412:0.007273:0.005011:0.006205:0.009371:0.007273:0.009534:0.015377:0.006205:0.009534:0.006205:0.015377:0.009534:0.010855:0.009371:0.009190:0.008412:0.015377:0.008412:0.010855:0.005843:0.003835
perspective performance measurement systems are :@0.541595:0.642322:0.926882:0.642322:0.926882:0.627039:0.541595:0.627039:0.009226:0.008105:0.007327:0.006965:0.009226:0.008105:0.008105:0.005843:0.004360:0.008521:0.008105:0.003293:0.009226:0.008105:0.006965:0.004704:0.009226:0.007128:0.015070:0.009226:0.010547:0.008105:0.008105:0.003293:0.015070:0.008105:0.009226:0.006965:0.010547:0.006965:0.008105:0.015070:0.008105:0.010547:0.005843:0.003293:0.006965:0.009226:0.006965:0.005843:0.008105:0.015070:0.006965:0.003293:0.009226:0.006965:0.008105:0.003835
required for control and reporting. Traditionally, :@0.541595:0.658297:0.926611:0.658297:0.926611:0.643014:0.541595:0.643014:0.007182:0.008322:0.009444:0.010764:0.004921:0.007182:0.008322:0.009444:0.005554:0.004921:0.009444:0.007182:0.005554:0.008322:0.009444:0.010764:0.006061:0.007182:0.009444:0.004921:0.005554:0.009444:0.010764:0.009444:0.005554:0.007182:0.008322:0.009444:0.009444:0.007707:0.006061:0.004921:0.010764:0.009100:0.004921:0.004830:0.010764:0.007019:0.009444:0.009444:0.004921:0.006061:0.004921:0.009444:0.010764:0.009444:0.004921:0.004396:0.007110:0.004704:0.003835
most performance measures are financial measures. :@0.541595:0.674271:0.926882:0.674271:0.926882:0.658989:0.541595:0.658989:0.014925:0.009082:0.006820:0.005699:0.002967:0.009082:0.007960:0.006820:0.004559:0.009082:0.006983:0.014925:0.009082:0.010402:0.007960:0.007960:0.002967:0.014925:0.007960:0.009082:0.006820:0.010402:0.006820:0.007960:0.006820:0.002967:0.009082:0.006820:0.007960:0.002967:0.004613:0.004469:0.010402:0.009082:0.010402:0.007960:0.004559:0.009082:0.004559:0.002967:0.014925:0.007960:0.009082:0.006820:0.010402:0.006820:0.007960:0.006820:0.004704:0.003835
However, accounting professionals have recognized :@0.541595:0.690246:0.926557:0.690246:0.926557:0.674964:0.541595:0.674964:0.012754:0.008828:0.013008:0.008051:0.008467:0.008051:0.005482:0.004649:0.003220:0.009172:0.008051:0.008051:0.009172:0.010493:0.010493:0.005789:0.004649:0.010493:0.009172:0.003220:0.009172:0.006911:0.009172:0.004830:0.008051:0.006911:0.006911:0.004649:0.009172:0.010493:0.009172:0.004649:0.006911:0.003220:0.010493:0.008467:0.008467:0.008051:0.003220:0.006911:0.008051:0.008051:0.008828:0.009172:0.010493:0.004649:0.007508:0.008051:0.009226:0.003835
the value of integrating financial and non-financial :@0.541595:0.706221:0.927208:0.706221:0.927208:0.690939:0.541595:0.690939:0.005789:0.010493:0.008051:0.003202:0.008828:0.009172:0.004649:0.010493:0.008051:0.003202:0.009172:0.006965:0.003202:0.004649:0.010493:0.005789:0.008051:0.009516:0.006748:0.009009:0.005789:0.004649:0.010493:0.009172:0.003202:0.004613:0.004559:0.010493:0.009172:0.010493:0.008051:0.004649:0.009172:0.004649:0.003202:0.009172:0.010493:0.009172:0.003202:0.010493:0.009172:0.010493:0.005789:0.004613:0.004559:0.010493:0.009172:0.010493:0.008051:0.004649:0.009172:0.004704:0.003835
measures using Balanced Score Card (BSC) or :@0.541595:0.722196:0.926719:0.722196:0.926719:0.706913:0.541595:0.706913:0.015540:0.008575:0.009697:0.007435:0.011018:0.007435:0.008575:0.007435:0.007490:0.011018:0.007435:0.005174:0.011018:0.009697:0.007490:0.011018:0.009697:0.005174:0.009697:0.011018:0.008575:0.008575:0.009697:0.007490:0.009697:0.008575:0.009697:0.007435:0.008575:0.007490:0.011018:0.009697:0.007435:0.009697:0.007490:0.006314:0.011018:0.009697:0.011018:0.006314:0.007490:0.009697:0.006965:0.003835
Results Based Management (RBM) to provide a :@0.541595:0.738171:0.926647:0.738171:0.926647:0.722888:0.541595:0.722888:0.011343:0.008467:0.007327:0.010909:0.005066:0.006205:0.007327:0.006676:0.010909:0.009588:0.007327:0.008467:0.009588:0.006676:0.015432:0.009588:0.010909:0.009425:0.009245:0.008467:0.015432:0.008467:0.010909:0.006205:0.006676:0.006205:0.012049:0.010909:0.015432:0.006205:0.006676:0.006205:0.009588:0.006676:0.009588:0.007327:0.009118:0.009588:0.005066:0.009588:0.008467:0.006676:0.009226:0.003835
robust integrative view of the company. Companies :@0.541595:0.754146:0.926792:0.754146:0.926792:0.738863:0.541595:0.738863:0.006947:0.009208:0.009208:0.010529:0.006947:0.005825:0.003238:0.004686:0.010529:0.005825:0.008087:0.009552:0.006784:0.009046:0.005825:0.004342:0.008503:0.008087:0.003238:0.009208:0.004686:0.008087:0.013749:0.003238:0.009208:0.007001:0.003238:0.005825:0.010529:0.008087:0.003238:0.008087:0.009208:0.015052:0.009208:0.009208:0.010004:0.006694:0.004686:0.003238:0.010529:0.009208:0.015052:0.009208:0.009208:0.010529:0.004686:0.008087:0.006965:0.003835
without service or utilization measures may not be :@0.541595:0.770121:0.926900:0.770121:0.926900:0.754838:0.541595:0.754838:0.013767:0.004704:0.005843:0.010547:0.009226:0.010547:0.005843:0.003908:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003908:0.009226:0.006965:0.003908:0.010547:0.005843:0.004704:0.004704:0.004704:0.006965:0.009064:0.005843:0.004704:0.009226:0.010547:0.003908:0.015070:0.008105:0.009226:0.006965:0.010547:0.006965:0.008105:0.006965:0.003908:0.015070:0.008702:0.009226:0.003908:0.010547:0.009226:0.005843:0.003908:0.009226:0.008105:0.003835
cost competitive. It is imperative to have measures :@0.541595:0.786095:0.926882:0.786095:0.926882:0.770813:0.541595:0.770813:0.008141:0.009263:0.007001:0.005880:0.004631:0.008141:0.009263:0.015106:0.009263:0.008141:0.005880:0.004740:0.005880:0.004396:0.008557:0.007797:0.004740:0.004631:0.005880:0.005880:0.004631:0.004740:0.007001:0.004631:0.004740:0.015106:0.009263:0.008141:0.006838:0.009100:0.005880:0.004396:0.008557:0.008141:0.004631:0.005880:0.009263:0.004631:0.010583:0.008557:0.008557:0.008141:0.004631:0.015106:0.008141:0.009263:0.007001:0.010583:0.007001:0.008141:0.006965:0.003835
like % of appointments completed on time, repeat :@0.541595:0.802070:0.926737:0.802070:0.926737:0.786788:0.541595:0.786788:0.004812:0.004830:0.008792:0.008213:0.004740:0.014075:0.004740:0.009353:0.007128:0.004740:0.009172:0.009353:0.009335:0.009335:0.004830:0.010656:0.005952:0.015178:0.008231:0.010656:0.005952:0.007092:0.004740:0.008231:0.009335:0.015178:0.009353:0.004812:0.008213:0.005970:0.008213:0.009335:0.004740:0.009335:0.010674:0.004740:0.005952:0.004812:0.015197:0.007870:0.004812:0.004740:0.007074:0.008231:0.009335:0.008213:0.009190:0.005843:0.003835
calls to measure field service performance. Service :@0.541595:0.818045:0.926557:0.818045:0.926557:0.802762:0.541595:0.802762:0.008105:0.009226:0.004704:0.004704:0.006965:0.004613:0.005843:0.009226:0.004613:0.015070:0.008105:0.009226:0.006965:0.010547:0.006965:0.008105:0.004613:0.004613:0.004613:0.008105:0.004704:0.009226:0.004613:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.004613:0.009226:0.008105:0.006965:0.004704:0.009226:0.007128:0.015070:0.009226:0.010547:0.008105:0.007761:0.004704:0.004613:0.009226:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003835
contract uptime (% of  uptime for an installed :@0.541595:0.834020:0.926683:0.834020:0.926683:0.818737:0.541595:0.818737:0.008575:0.009697:0.011018:0.006314:0.007273:0.009697:0.008575:0.006314:0.007490:0.011018:0.009697:0.006314:0.005174:0.015540:0.008575:0.007490:0.006314:0.014419:0.007490:0.009697:0.004704:0.002786:0.007490:0.011018:0.009697:0.006314:0.005174:0.015540:0.008575:0.007490:0.005174:0.009697:0.007435:0.007490:0.009697:0.011018:0.007490:0.005174:0.011018:0.007435:0.006314:0.009697:0.005174:0.005174:0.008575:0.009226:0.003835
product covered by a contract), First time fix rate, :@0.541595:0.849995:0.926484:0.849995:0.926484:0.834712:0.541595:0.834712:0.009335:0.007074:0.009335:0.009335:0.010656:0.008213:0.005952:0.004722:0.008213:0.008865:0.008629:0.008213:0.007074:0.008213:0.009335:0.004722:0.008792:0.009335:0.004722:0.009335:0.004722:0.008213:0.009335:0.010656:0.005952:0.006911:0.009335:0.008213:0.005952:0.005952:0.004812:0.004722:0.009335:0.004812:0.007435:0.007074:0.005952:0.004722:0.005952:0.004812:0.015178:0.008213:0.004722:0.004613:0.004722:0.009335:0.004722:0.006911:0.009172:0.005952:0.007870:0.004704:0.003835
Utilization, Mean time to repair, Mean time to :@0.541595:0.865970:0.926846:0.865970:0.926846:0.850687:0.541595:0.850687:0.012121:0.006278:0.005138:0.005138:0.005138:0.007399:0.009498:0.006278:0.005138:0.009661:0.010981:0.005138:0.007182:0.015504:0.008539:0.009661:0.010981:0.007182:0.006278:0.005138:0.015504:0.008539:0.007182:0.006278:0.009661:0.007182:0.007399:0.008539:0.009661:0.009661:0.005138:0.005970:0.005138:0.007182:0.015504:0.008539:0.009661:0.010981:0.007182:0.006278:0.005138:0.015504:0.008539:0.007182:0.006278:0.009226:0.003835
complete, and  Repeat visit are some key measures :@0.541595:0.881944:0.926828:0.881944:0.926828:0.866662:0.541595:0.866662:0.008105:0.009226:0.015070:0.009226:0.004704:0.008105:0.005843:0.007761:0.004704:0.004450:0.009226:0.010547:0.009226:0.004450:0.004450:0.010981:0.008105:0.009226:0.008105:0.009064:0.005843:0.004450:0.009226:0.004704:0.006965:0.004704:0.005843:0.004450:0.009226:0.006965:0.008105:0.004450:0.006965:0.009226:0.015070:0.008105:0.004450:0.008684:0.007761:0.009226:0.004450:0.015070:0.008105:0.009226:0.006965:0.010547:0.006965:0.008105:0.006965:0.003835
to evaluate the status of aftermarket in a company.  :@0.541595:0.897919:0.926864:0.897919:0.926864:0.882637:0.541595:0.882637:0.005843:0.009226:0.003781:0.008105:0.008883:0.009226:0.004704:0.010547:0.009064:0.005843:0.008105:0.003781:0.005843:0.010547:0.008105:0.003781:0.006965:0.005843:0.009064:0.005843:0.010547:0.006965:0.003781:0.009226:0.007019:0.003781:0.009226:0.004704:0.005843:0.008105:0.007128:0.015070:0.009226:0.006965:0.008684:0.008105:0.005843:0.003781:0.004704:0.010547:0.003781:0.009226:0.003781:0.008105:0.009226:0.015070:0.009226:0.009226:0.010023:0.006712:0.004704:0.000000:0.003835
It is importantly not only to capture measurement :@0.541595:0.913894:0.926918:0.913894:0.926918:0.898612:0.541595:0.898612:0.005843:0.005843:0.004469:0.004704:0.006965:0.004469:0.004704:0.015070:0.009226:0.009226:0.007490:0.005843:0.009226:0.010547:0.005843:0.004179:0.009226:0.004469:0.010547:0.009226:0.005843:0.004469:0.009226:0.010547:0.004179:0.009226:0.004469:0.005843:0.009226:0.004469:0.008105:0.009064:0.009226:0.005843:0.010547:0.006965:0.008105:0.004469:0.015070:0.008105:0.009226:0.006965:0.010547:0.006965:0.008105:0.015070:0.008105:0.010547:0.005843:0.003835
AUDIT:@0.273538:0.066064:0.357228:0.066064:0.357228:0.043316:0.273538:0.043316:0.020016:0.020016:0.020016:0.010377:0.013264