www.icmai.in:@0.075898:0.974748:0.201486:0.974748:0.201486:0.957721:0.075898:0.957721:0.015775:0.015775:0.015775:0.005780:0.006278:0.009118:0.016807:0.011271:0.006278:0.005780:0.006278:0.010674
May 2017:@0.510339:0.977730:0.595693:0.977730:0.595693:0.962447:0.510339:0.962447:0.015974:0.009606:0.010131:0.004740:0.011452:0.011452:0.011452:0.010547
93:@0.898987:0.980093:0.921782:0.980093:0.921782:0.958399:0.898987:0.958399:0.011940:0.010855
l  :@0.603419:0.976512:0.626517:0.976512:0.626517:0.965819:0.603419:0.965819:0.015197:0.004284:0.003618
The Management Accountant:@0.627196:0.977731:0.876926:0.977731:0.876926:0.962449:0.627196:0.962449:0.011452:0.011452:0.009009:0.004686:0.015974:0.010131:0.011452:0.009968:0.009787:0.009009:0.015974:0.009009:0.011452:0.006748:0.004686:0.013713:0.009009:0.009009:0.010131:0.011452:0.011452:0.006748:0.010131:0.011452:0.005843
For a comprehensive aftermarket audit, we propose :@0.473761:0.131127:0.072987:0.131127:0.072987:0.115844:0.473761:0.115844:0.008847:0.009371:0.007110:0.004939:0.009371:0.004939:0.008250:0.009371:0.015215:0.009371:0.007110:0.008250:0.010692:0.008250:0.010692:0.007110:0.004505:0.008666:0.008250:0.004939:0.009371:0.004848:0.005988:0.008250:0.007273:0.015215:0.009371:0.007110:0.008828:0.008250:0.005988:0.004939:0.009371:0.010692:0.009371:0.004848:0.005988:0.004848:0.004939:0.013207:0.008250:0.004939:0.009371:0.007110:0.009371:0.009371:0.009371:0.007110:0.008105:0.003835
auditing of four arrays of service: service product, :@0.489138:0.147102:0.072860:0.147102:0.072860:0.131819:0.489138:0.131819:0.009588:0.010909:0.009588:0.005066:0.006205:0.005066:0.010909:0.009588:0.006585:0.009588:0.007381:0.006585:0.005066:0.009588:0.010909:0.007327:0.006585:0.009588:0.007960:0.007164:0.009064:0.009588:0.007327:0.006585:0.009588:0.007381:0.006585:0.007327:0.008467:0.007852:0.009588:0.005066:0.008467:0.008467:0.005066:0.006585:0.007327:0.008467:0.007852:0.009588:0.005066:0.008467:0.008467:0.006585:0.009588:0.007327:0.009588:0.009588:0.010909:0.008467:0.006205:0.004704:0.003835
service resources, service organization, and service :@0.489138:0.163076:0.073023:0.163076:0.073023:0.147794:0.489138:0.147794:0.007309:0.008449:0.007833:0.009570:0.005047:0.008449:0.008449:0.006459:0.007309:0.008449:0.007309:0.009570:0.010891:0.007309:0.008449:0.008449:0.007309:0.005047:0.006459:0.007309:0.008449:0.007833:0.009570:0.005047:0.008449:0.008449:0.006459:0.009570:0.007309:0.009046:0.009570:0.010891:0.005047:0.007309:0.009407:0.006187:0.005047:0.009570:0.010891:0.005047:0.006459:0.009570:0.010891:0.009570:0.006459:0.007309:0.008449:0.007833:0.009570:0.005047:0.008449:0.008105:0.003835
operations (Armistead & Clark 1991, Cohen et al., :@0.489138:0.179051:0.072878:0.179051:0.072878:0.163769:0.489138:0.163769:0.009606:0.009588:0.008485:0.007182:0.009444:0.006223:0.005084:0.009588:0.010927:0.007345:0.006694:0.006205:0.013188:0.007508:0.015450:0.005066:0.007345:0.006223:0.008485:0.009588:0.009606:0.006694:0.012067:0.006694:0.010927:0.005084:0.009606:0.007345:0.009588:0.006694:0.010927:0.010909:0.010927:0.010927:0.005084:0.006694:0.010927:0.009606:0.010927:0.008485:0.010909:0.006694:0.008485:0.006223:0.006694:0.009606:0.005084:0.005084:0.004704:0.003835
2006). This framework is based on Institute of Cost :@0.489138:0.195026:0.073457:0.195026:0.073457:0.179743:0.489138:0.179743:0.010800:0.010800:0.010800:0.010800:0.006097:0.004957:0.005120:0.010800:0.010800:0.004957:0.007218:0.005843:0.004957:0.007056:0.009480:0.015323:0.008358:0.013315:0.009480:0.007218:0.009480:0.005843:0.004957:0.007218:0.005843:0.009480:0.009480:0.007218:0.008358:0.009480:0.005843:0.009480:0.010800:0.005843:0.006097:0.010800:0.007218:0.006097:0.004957:0.006115:0.010800:0.006115:0.008358:0.005843:0.009480:0.007273:0.005843:0.010800:0.009480:0.007218:0.005843:0.003835
and Works Accountants of  India (ICWAI) 2009 :@0.489138:0.211001:0.073077:0.211001:0.073077:0.195718:0.489138:0.195718:0.009896:0.011198:0.009896:0.008901:0.016951:0.009878:0.007634:0.009896:0.007616:0.008901:0.013478:0.008774:0.008756:0.009896:0.011217:0.011198:0.006513:0.009878:0.011217:0.006513:0.007616:0.008901:0.009896:0.004704:0.002985:0.008901:0.006495:0.011217:0.009878:0.005373:0.009896:0.008901:0.006513:0.006495:0.011217:0.015486:0.013460:0.006513:0.006513:0.008901:0.011198:0.011217:0.011198:0.010547:0.003835
guidelines for an internal audit.  An aftermarket audit :@0.489138:0.226976:0.072915:0.226976:0.072915:0.211693:0.489138:0.211693:0.009245:0.010565:0.004722:0.009245:0.008123:0.004722:0.004722:0.010565:0.008123:0.006983:0.004613:0.004722:0.009245:0.006983:0.004613:0.009245:0.010565:0.004613:0.004722:0.010565:0.005862:0.008123:0.007435:0.010565:0.009245:0.004722:0.004613:0.009245:0.010565:0.009245:0.004722:0.005862:0.004722:0.004613:0.004613:0.012827:0.010565:0.004613:0.009245:0.004722:0.005862:0.008123:0.007146:0.015088:0.009245:0.006983:0.008702:0.008123:0.005862:0.004613:0.009245:0.010565:0.009245:0.004722:0.005843:0.003835
is an appraisal of company’s aftermarket operations, :@0.489138:0.242951:0.072860:0.242951:0.072860:0.227668:0.489138:0.227668:0.004903:0.007164:0.005319:0.009425:0.010746:0.005319:0.009263:0.009425:0.009425:0.007001:0.009425:0.004903:0.007164:0.009425:0.004903:0.005319:0.009425:0.007218:0.005319:0.008304:0.009425:0.015269:0.009425:0.009425:0.010222:0.009425:0.004559:0.007164:0.005319:0.009425:0.004903:0.006042:0.008304:0.007327:0.015269:0.009425:0.007164:0.008883:0.008304:0.006042:0.005319:0.009425:0.009425:0.008304:0.007001:0.009263:0.006042:0.004903:0.009425:0.010746:0.007164:0.004704:0.003835
evaluation and monitoring of  risk management, :@0.489138:0.258925:0.073258:0.258925:0.073258:0.243643:0.489138:0.243643:0.008720:0.009498:0.009842:0.005319:0.011162:0.009679:0.006459:0.005319:0.009842:0.011162:0.008575:0.009842:0.011162:0.009842:0.008575:0.015685:0.009842:0.011162:0.005319:0.006459:0.009842:0.007580:0.005319:0.011162:0.009842:0.008575:0.009842:0.004704:0.002931:0.008575:0.007580:0.005319:0.007580:0.009842:0.008575:0.015685:0.009842:0.011162:0.009679:0.009498:0.008720:0.015685:0.008720:0.011162:0.006459:0.004704:0.003835
reporting and control practices. As an internal :@0.489138:0.274900:0.072860:0.274900:0.072860:0.259618:0.489138:0.259618:0.007689:0.008828:0.009950:0.009950:0.008213:0.006567:0.005427:0.011271:0.009950:0.009353:0.009950:0.011271:0.009950:0.009353:0.008828:0.009950:0.011271:0.006567:0.007689:0.009950:0.005427:0.009353:0.009950:0.007526:0.009950:0.008828:0.006567:0.005427:0.008828:0.008828:0.007689:0.005427:0.009353:0.013532:0.007689:0.009353:0.009950:0.011271:0.009353:0.005427:0.011271:0.006567:0.008828:0.008141:0.011271:0.009950:0.004704:0.003835
audit, aftermarket audit provides inputs on: control :@0.489138:0.290875:0.073114:0.290875:0.073114:0.275593:0.489138:0.275593:0.009516:0.010837:0.009516:0.004993:0.006133:0.004993:0.006061:0.009516:0.004993:0.006133:0.008394:0.007417:0.015359:0.009516:0.007255:0.008973:0.008394:0.006133:0.006061:0.009516:0.010837:0.009516:0.004993:0.006133:0.006061:0.009516:0.007255:0.009046:0.009516:0.004993:0.009516:0.008394:0.007255:0.006061:0.004993:0.010837:0.009516:0.010837:0.006133:0.007255:0.006061:0.009516:0.010837:0.004993:0.006061:0.008394:0.009516:0.010837:0.006133:0.007255:0.009516:0.004704:0.003835
environment, risk assessment, control actions, :@0.489138:0.306850:0.073367:0.306850:0.073367:0.291567:0.489138:0.291567:0.008973:0.010710:0.010095:0.005572:0.007833:0.010095:0.011416:0.015938:0.008973:0.011416:0.006712:0.005572:0.010547:0.007833:0.005572:0.007833:0.010095:0.010547:0.010095:0.007833:0.007833:0.008973:0.007833:0.007833:0.015938:0.008973:0.011416:0.006712:0.005572:0.010547:0.008973:0.010095:0.011416:0.006712:0.007833:0.010095:0.005572:0.010547:0.010095:0.008973:0.006712:0.005572:0.010095:0.011416:0.007833:0.004704:0.003835
information and communication and monitoring of :@0.489138:0.322825:0.073331:0.322825:0.073331:0.307542:0.489138:0.307542:0.004993:0.010837:0.004993:0.009516:0.007417:0.015359:0.009371:0.006133:0.004993:0.009516:0.010837:0.006133:0.009516:0.010837:0.009516:0.006133:0.008394:0.009534:0.015359:0.015215:0.010837:0.010837:0.004993:0.008394:0.009353:0.006151:0.004993:0.009516:0.010837:0.006133:0.009516:0.010837:0.009516:0.006133:0.015359:0.009516:0.010837:0.004993:0.006151:0.009516:0.007255:0.004993:0.010837:0.009516:0.006133:0.009516:0.004704:0.003835
complete gamut of aftermarket activities. We therefore :@0.489138:0.338800:0.073059:0.338800:0.073059:0.323517:0.489138:0.323517:0.008105:0.009226:0.015070:0.009226:0.004704:0.008105:0.005843:0.008105:0.004125:0.008702:0.009226:0.014907:0.010547:0.005843:0.004125:0.009226:0.007019:0.004125:0.009226:0.004704:0.005843:0.008105:0.007128:0.015070:0.009226:0.006965:0.008684:0.008105:0.005843:0.004125:0.009226:0.008105:0.005843:0.004360:0.009226:0.004704:0.005843:0.004704:0.008105:0.006965:0.004704:0.004125:0.016282:0.008105:0.004125:0.005843:0.010547:0.008105:0.006965:0.008105:0.004704:0.009226:0.006965:0.008105:0.003835
recommend an aftermarket audit to capture: :@0.489138:0.354775:0.149856:0.354775:0.149856:0.339492:0.489138:0.339492:0.006965:0.008105:0.008105:0.009226:0.015070:0.015070:0.008105:0.010547:0.009226:0.003835:0.009226:0.010547:0.003835:0.009226:0.004704:0.005843:0.008105:0.007128:0.015070:0.009226:0.006965:0.008684:0.008105:0.005843:0.003835:0.009226:0.010547:0.009226:0.004704:0.005843:0.003835:0.005843:0.009226:0.003835:0.008105:0.009064:0.009226:0.005843:0.010547:0.006965:0.008105:0.004704:0.003835
:@0.489138:0.386032:0.472060:0.386032:0.472060:0.372666:0.489138:0.372666:0.017078
Service product encompasses identification of :@0.442988:0.386724:0.073313:0.386724:0.073313:0.371442:0.442988:0.371442:0.009570:0.008449:0.007833:0.009570:0.005047:0.008449:0.008449:0.006513:0.009570:0.007309:0.009570:0.009570:0.010891:0.008449:0.006187:0.006513:0.008449:0.010891:0.008449:0.009570:0.015414:0.009570:0.009570:0.007309:0.007309:0.008449:0.007309:0.006513:0.005047:0.009570:0.008449:0.010891:0.006187:0.005047:0.004613:0.004957:0.008449:0.009407:0.006187:0.005047:0.009570:0.010891:0.006513:0.009570:0.004704:0.003835
what strategic parts does the organization want to :@0.442988:0.402699:0.073168:0.402699:0.073168:0.387416:0.442988:0.387416:0.013116:0.010421:0.008937:0.005717:0.003075:0.006838:0.005717:0.006676:0.008937:0.005717:0.007978:0.009100:0.004577:0.007978:0.003075:0.009100:0.009100:0.007363:0.005717:0.006838:0.003075:0.009100:0.009100:0.007978:0.006838:0.003075:0.005717:0.010421:0.007978:0.003075:0.009100:0.006838:0.008575:0.009100:0.010421:0.004577:0.006838:0.008937:0.005717:0.004577:0.009100:0.010421:0.003075:0.013116:0.009100:0.010421:0.005717:0.003075:0.005717:0.009226:0.003835
support, what are the service policies, aftermarket :@0.442988:0.418674:0.073295:0.418674:0.073295:0.403391:0.442988:0.403391:0.006838:0.010421:0.009100:0.009100:0.009100:0.007363:0.005717:0.004577:0.003112:0.013116:0.010421:0.008937:0.005717:0.003112:0.009100:0.006838:0.007978:0.003112:0.005717:0.010421:0.007978:0.003112:0.006838:0.007978:0.007363:0.009100:0.004577:0.007978:0.007978:0.003112:0.009100:0.009100:0.004577:0.004577:0.007978:0.004577:0.007978:0.006838:0.004577:0.003112:0.009100:0.004577:0.005717:0.007978:0.007001:0.014943:0.009100:0.006838:0.008557:0.007978:0.005843:0.003835
parts sales, committed free offerings, warranty :@0.442988:0.434649:0.073204:0.434649:0.073204:0.419366:0.442988:0.419366:0.009425:0.009425:0.007689:0.006042:0.007164:0.005373:0.007164:0.009425:0.004903:0.008304:0.007164:0.004903:0.005373:0.008304:0.009425:0.015269:0.015269:0.004903:0.006042:0.006042:0.008304:0.009425:0.005373:0.004903:0.007164:0.008304:0.008304:0.005373:0.009425:0.005590:0.005084:0.008304:0.007164:0.004903:0.010746:0.009425:0.007164:0.004903:0.005373:0.013442:0.009425:0.007797:0.007001:0.009425:0.010746:0.006042:0.009226:0.003835
cover, and the complete service plan.  :@0.442988:0.450624:0.159427:0.450624:0.159427:0.435341:0.442988:0.435341:0.008105:0.008756:0.008521:0.008105:0.005536:0.004704:0.003835:0.009226:0.010547:0.009226:0.003835:0.005843:0.010547:0.008105:0.003835:0.008105:0.009226:0.015070:0.009226:0.004704:0.008105:0.005843:0.008105:0.003835:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003835:0.009226:0.004704:0.009226:0.010547:0.004704:0.003835:0.003835
 :@0.489138:0.481881:0.467537:0.481881:0.467537:0.468515:0.489138:0.468515:0.017078:0.004523
   Service resources would entail the of field and off-:@0.467537:0.482573:0.076678:0.482573:0.076678:0.467291:0.467537:0.467291:0.003835:0.003835:0.016879:0.009172:0.008051:0.007435:0.009172:0.004649:0.008051:0.008051:0.003202:0.006911:0.008051:0.006911:0.009172:0.010493:0.006911:0.008051:0.008051:0.006911:0.003202:0.013008:0.009172:0.010493:0.004649:0.009172:0.003202:0.008051:0.010493:0.005789:0.009172:0.004649:0.004649:0.003202:0.005789:0.010493:0.008051:0.003202:0.009172:0.006965:0.003202:0.004613:0.004559:0.008051:0.004649:0.009172:0.003202:0.009172:0.010493:0.009172:0.003202:0.009172:0.005337:0.004649:0.005843
field service resources, technicians, mobile service :@0.442988:0.498548:0.073023:0.498548:0.073023:0.483266:0.442988:0.483266:0.004613:0.004487:0.007978:0.004577:0.009100:0.003075:0.006838:0.007978:0.007363:0.009100:0.004577:0.007978:0.007978:0.003075:0.006838:0.007978:0.006838:0.009100:0.010421:0.006838:0.007978:0.007978:0.006838:0.004577:0.003075:0.005717:0.007978:0.007978:0.010421:0.010421:0.004577:0.007978:0.004577:0.009100:0.010421:0.006838:0.004577:0.003075:0.014943:0.009100:0.009100:0.004577:0.004577:0.007978:0.003075:0.006838:0.007978:0.007363:0.009100:0.004577:0.007978:0.008105:0.003835
vans, mobile tools and fixtures, and their work :@0.442988:0.514523:0.072806:0.514523:0.072806:0.499240:0.442988:0.499240:0.009082:0.009425:0.010746:0.007164:0.004903:0.005319:0.015269:0.009425:0.009425:0.004903:0.004903:0.008304:0.005319:0.006042:0.009425:0.009425:0.004903:0.007164:0.005319:0.009425:0.010746:0.009425:0.005319:0.004613:0.004812:0.009425:0.006042:0.010746:0.007164:0.008304:0.007164:0.004903:0.005319:0.009425:0.010746:0.009425:0.005319:0.006042:0.010746:0.008304:0.004903:0.007164:0.005319:0.013261:0.009425:0.007164:0.009226:0.003835
plans. Work plan administration also includes :@0.442988:0.530498:0.072897:0.530498:0.072897:0.515215:0.442988:0.515215:0.009498:0.004975:0.009498:0.010819:0.007236:0.004975:0.005880:0.016553:0.009498:0.007236:0.009498:0.005880:0.009498:0.004975:0.009498:0.010819:0.005880:0.009498:0.009498:0.015341:0.004975:0.010819:0.004975:0.007236:0.006115:0.007074:0.009335:0.006115:0.004975:0.009498:0.010819:0.005880:0.009498:0.004975:0.007236:0.009498:0.005880:0.004975:0.010819:0.008376:0.004975:0.010819:0.009498:0.008376:0.006965:0.003835
workshop service, planned services, service :@0.442988:0.546473:0.072878:0.546473:0.072878:0.531190:0.442988:0.531190:0.013659:0.009824:0.007562:0.009824:0.007562:0.011144:0.009824:0.009824:0.008358:0.007562:0.008702:0.008087:0.009824:0.005301:0.008702:0.008358:0.005301:0.008358:0.009824:0.005301:0.009824:0.011144:0.011144:0.008702:0.009824:0.008358:0.007562:0.008702:0.008087:0.009824:0.005301:0.008702:0.008702:0.007562:0.005301:0.008358:0.007562:0.008702:0.008087:0.009824:0.005301:0.008702:0.008105:0.003835
training and certification, Bay management, etc.  :@0.442988:0.562448:0.073584:0.562448:0.073584:0.547165:0.442988:0.547165:0.005843:0.006802:0.009226:0.004704:0.010547:0.004704:0.010547:0.009226:0.003835:0.009226:0.010547:0.009226:0.003835:0.008105:0.008105:0.007490:0.005843:0.004704:0.004613:0.004613:0.008105:0.009064:0.005843:0.004704:0.009226:0.010547:0.004704:0.003835:0.010547:0.008702:0.009226:0.003835:0.015070:0.009226:0.010547:0.009064:0.008883:0.008105:0.015070:0.008105:0.010547:0.005843:0.004704:0.003835:0.008105:0.005843:0.007580:0.004704:0.000253:0.003835
:@0.489138:0.593705:0.472060:0.593705:0.472060:0.580339:0.489138:0.580339:0.017078
    Service organization refers to the dealer and OEM :@0.472060:0.594397:0.073132:0.594397:0.073132:0.579115:0.472060:0.579115:0.003835:0.003835:0.003835:0.017567:0.009208:0.008087:0.007472:0.009208:0.004686:0.008087:0.008087:0.003238:0.009208:0.006947:0.008684:0.009208:0.010529:0.004686:0.006947:0.009046:0.005825:0.004686:0.009208:0.010529:0.003238:0.006947:0.008087:0.004867:0.008087:0.007309:0.006947:0.003238:0.005825:0.009208:0.003238:0.005825:0.010529:0.008087:0.003238:0.009208:0.008087:0.009208:0.004686:0.008087:0.006947:0.003238:0.009208:0.010529:0.009208:0.003238:0.011850:0.009208:0.015070:0.003835
support network including help desk, service desk, :@0.442988:0.610372:0.073258:0.610372:0.073258:0.595089:0.442988:0.595089:0.006802:0.010384:0.009064:0.009064:0.009064:0.007327:0.005681:0.002895:0.010384:0.007942:0.005681:0.012899:0.009064:0.006802:0.009064:0.002876:0.004541:0.010384:0.007942:0.004541:0.010384:0.009064:0.004541:0.010384:0.009064:0.002895:0.010384:0.007942:0.004541:0.009064:0.002895:0.009064:0.007942:0.006802:0.009064:0.004541:0.002895:0.006802:0.007942:0.007327:0.009064:0.004541:0.007942:0.007942:0.002895:0.009064:0.007942:0.006802:0.009064:0.004704:0.003835
parts desk, etc. Service organization would also :@0.442988:0.626347:0.072915:0.626347:0.072915:0.611064:0.442988:0.611064:0.009371:0.009371:0.007634:0.005988:0.007110:0.004921:0.009371:0.008250:0.007110:0.009371:0.004848:0.004921:0.008250:0.005988:0.007725:0.004848:0.004921:0.009371:0.008250:0.007634:0.009371:0.004848:0.008250:0.008250:0.004921:0.009371:0.007110:0.008847:0.009371:0.010692:0.004848:0.007110:0.009208:0.005988:0.004848:0.009371:0.010692:0.004921:0.013207:0.009371:0.010692:0.004848:0.009371:0.004921:0.009371:0.004848:0.007110:0.009226:0.003835
define the service standards, customer complaint :@0.442988:0.642322:0.073096:0.642322:0.073096:0.627039:0.442988:0.627039:0.009226:0.008105:0.004613:0.004613:0.010547:0.008105:0.003455:0.005843:0.010547:0.008105:0.003455:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003455:0.006965:0.005843:0.009226:0.010547:0.009226:0.009226:0.006965:0.009226:0.006965:0.004704:0.003455:0.008105:0.010547:0.006965:0.005843:0.009226:0.015070:0.008105:0.006965:0.003455:0.008105:0.009226:0.015070:0.009226:0.004704:0.009226:0.004704:0.010547:0.005843:0.003835
management, campaign management, and CRM. :@0.442988:0.658297:0.073077:0.658297:0.073077:0.643014:0.442988:0.643014:0.014979:0.009136:0.010457:0.008973:0.008792:0.008014:0.014979:0.008014:0.010457:0.005753:0.004613:0.003166:0.008014:0.009136:0.014979:0.009136:0.009136:0.004613:0.009136:0.010457:0.003166:0.014979:0.009136:0.010457:0.008973:0.008792:0.008014:0.014979:0.008014:0.010457:0.005753:0.004613:0.003166:0.009136:0.010457:0.009136:0.003166:0.010457:0.011596:0.014979:0.004704:0.003835
:@0.489138:0.689554:0.472060:0.689554:0.472060:0.676188:0.489138:0.676188:0.017078
Service operations include the service :@0.442988:0.690246:0.073077:0.690246:0.073077:0.674964:0.442988:0.674964:0.010529:0.009407:0.008792:0.010529:0.006006:0.009407:0.009407:0.013822:0.010529:0.010529:0.009407:0.008105:0.010366:0.007146:0.006006:0.010529:0.011850:0.008268:0.013822:0.006006:0.011850:0.009407:0.006006:0.011850:0.010529:0.009407:0.013822:0.007146:0.011850:0.009407:0.013822:0.008268:0.009407:0.008792:0.010529:0.006006:0.009407:0.008105:0.003835
documentation, partner management for fill :@0.442988:0.706221:0.073096:0.706221:0.073096:0.690939:0.442988:0.690939:0.009715:0.009715:0.008593:0.011036:0.015558:0.008593:0.011036:0.006332:0.009552:0.006332:0.005192:0.009715:0.011036:0.005192:0.007580:0.009715:0.009715:0.007978:0.006332:0.011036:0.008593:0.007454:0.007580:0.015558:0.009715:0.011036:0.009552:0.009371:0.008593:0.015558:0.008593:0.011036:0.006332:0.007580:0.005192:0.009715:0.007454:0.007580:0.004613:0.005102:0.005192:0.004704:0.003835
rate, and availability, service protocols and service :@0.442988:0.722196:0.073005:0.722196:0.073005:0.706913:0.442988:0.706913:0.006694:0.008955:0.005717:0.007653:0.004595:0.003130:0.009118:0.010421:0.009118:0.003130:0.008412:0.008774:0.009118:0.004577:0.004595:0.008593:0.009118:0.004577:0.004595:0.004595:0.005735:0.006766:0.004595:0.003130:0.006857:0.007996:0.007363:0.009118:0.004595:0.007978:0.007996:0.003130:0.009118:0.006857:0.009100:0.005735:0.009118:0.007996:0.009118:0.004577:0.006857:0.003130:0.009118:0.010421:0.009118:0.003130:0.006857:0.007996:0.007363:0.009118:0.004595:0.007978:0.008105:0.003835
performance. :@0.442988:0.738171:0.338384:0.738171:0.338384:0.722888:0.442988:0.722888:0.009226:0.008105:0.006965:0.004704:0.009226:0.007128:0.015070:0.009226:0.010547:0.008105:0.007761:0.004704:0.003835
Figure  1  presents  the  scope  and  details  of   an :@0.473761:0.754146:0.073457:0.754146:0.073457:0.738863:0.473761:0.738863:0.009878:0.005355:0.009878:0.011198:0.007616:0.008756:0.003835:0.005047:0.011198:0.003835:0.005047:0.009878:0.007616:0.008756:0.007616:0.008756:0.011198:0.006495:0.007616:0.003835:0.005047:0.006495:0.011198:0.008756:0.003835:0.005047:0.007616:0.008756:0.009878:0.009878:0.008756:0.003835:0.005047:0.009878:0.011198:0.009878:0.003835:0.005047:0.009878:0.008756:0.006495:0.009878:0.005355:0.005355:0.007616:0.003835:0.005047:0.009878:0.004704:0.002967:0.003835:0.005047:0.009878:0.010547:0.003835
aftermarket audit. This can be used at either an OEM :@0.489138:0.770121:0.072842:0.770121:0.072842:0.754838:0.489138:0.754838:0.009389:0.004867:0.006006:0.008268:0.007291:0.015233:0.009389:0.007128:0.008847:0.008268:0.006006:0.005029:0.009389:0.010710:0.009389:0.004867:0.006006:0.004867:0.004306:0.010710:0.010710:0.004867:0.007128:0.005029:0.008268:0.009389:0.010710:0.005029:0.009389:0.008268:0.005029:0.010710:0.007128:0.008268:0.009389:0.005029:0.009226:0.006006:0.005029:0.008268:0.004867:0.006006:0.010710:0.008268:0.007128:0.005029:0.009389:0.010710:0.005029:0.012031:0.009389:0.015070:0.003835
level or OEM and its constituents (Dealers, partners). :@0.489138:0.786095:0.090264:0.786095:0.090264:0.770813:0.489138:0.770813:0.004704:0.008105:0.008521:0.008105:0.004704:0.003835:0.009226:0.006965:0.003835:0.011868:0.009226:0.015070:0.003835:0.009226:0.010547:0.009226:0.003835:0.004704:0.005843:0.006965:0.003835:0.008105:0.009226:0.010547:0.006965:0.005843:0.004704:0.005843:0.010547:0.008105:0.010547:0.005843:0.006965:0.003835:0.005843:0.011687:0.008105:0.009226:0.004704:0.008105:0.007327:0.006965:0.004704:0.003835:0.009226:0.009226:0.007490:0.005843:0.010547:0.008105:0.007327:0.006965:0.005843:0.004704:0.003835
Aftermarket audit must capture :@0.473761:0.818045:0.230272:0.818045:0.230272:0.802762:0.473761:0.802762:0.012809:0.004704:0.005843:0.008105:0.007128:0.015070:0.009226:0.006965:0.008684:0.008105:0.005843:0.003835:0.009226:0.010547:0.009226:0.004704:0.005843:0.003835:0.014907:0.010547:0.006965:0.005843:0.003835:0.008105:0.009064:0.009226:0.005843:0.010547:0.006965:0.008105:0.003835
:@0.473761:0.849302:0.456683:0.849302:0.456683:0.835937:0.473761:0.835937:0.017078
  Lack of SOP adherence :@0.456683:0.849995:0.271067:0.849995:0.271067:0.834712:0.456683:0.834712:0.003835:0.003835:0.009226:0.009226:0.008105:0.009226:0.003835:0.009226:0.007019:0.003835:0.009226:0.011868:0.010547:0.003835:0.009226:0.009226:0.010547:0.008105:0.006965:0.008105:0.010547:0.008105:0.008105:0.003835
:@0.473761:0.865277:0.456683:0.865277:0.456683:0.851912:0.473761:0.851912:0.017078
  Operational problems:@0.456683:0.865970:0.286372:0.865970:0.286372:0.850687:0.456683:0.850687:0.003835:0.003835:0.011868:0.009226:0.008105:0.006802:0.009064:0.005843:0.004704:0.009226:0.010547:0.009226:0.004704:0.003835:0.009226:0.006965:0.009226:0.009226:0.004704:0.008105:0.015070:0.006965
:@0.473761:0.881252:0.456683:0.881252:0.456683:0.867887:0.473761:0.867887:0.017078
  Mismanagement:@0.456683:0.881944:0.321813:0.881944:0.321813:0.866662:0.456683:0.866662:0.003835:0.003835:0.015070:0.004704:0.006965:0.015070:0.009226:0.010547:0.009064:0.008883:0.008105:0.015070:0.008105:0.010547:0.005843
:@0.473761:0.897227:0.456683:0.897227:0.456683:0.883861:0.473761:0.883861:0.017078
  Irregularities:@0.456683:0.897919:0.349510:0.897919:0.349510:0.882637:0.456683:0.882637:0.003835:0.003835:0.005843:0.007598:0.006965:0.008105:0.009226:0.010547:0.004704:0.009226:0.006965:0.004704:0.005843:0.004704:0.008105:0.006965
:@0.473761:0.913202:0.456683:0.913202:0.456683:0.899836:0.473761:0.899836:0.017078
  Lack of controls:@0.456683:0.913894:0.327729:0.913894:0.327729:0.898612:0.456683:0.898612:0.003835:0.003835:0.009226:0.009226:0.008105:0.009226:0.003835:0.009226:0.007019:0.003835:0.008105:0.009226:0.010547:0.005843:0.006965:0.009226:0.004704:0.006965
Scope of Aftermarket Audit :@0.076923:0.611783:0.299306:0.611783:0.299306:0.593695:0.076923:0.593695:0.009346:0.008472:0.009973:0.010353:0.009004:0.004844:0.009973:0.006573:0.004844:0.011549:0.006212:0.006212:0.009004:0.006743:0.014437:0.009745:0.006743:0.009327:0.009004:0.006705:0.004844:0.011549:0.010220:0.010353:0.004806:0.006705:0.004844
As shown in the Figure 1, Aftermarket Audit must :@0.092308:0.626347:0.492701:0.626347:0.492701:0.611064:0.092308:0.611064:0.012989:0.007146:0.005283:0.007146:0.010728:0.009064:0.013948:0.010728:0.005283:0.004885:0.010728:0.005283:0.006024:0.010728:0.008286:0.005283:0.009407:0.004885:0.009407:0.010728:0.007146:0.008286:0.005283:0.010728:0.004885:0.005283:0.012989:0.004885:0.006024:0.008286:0.007309:0.015251:0.009407:0.007146:0.008865:0.008286:0.006024:0.005283:0.012103:0.010728:0.009407:0.004885:0.006024:0.005283:0.015088:0.010728:0.007146:0.005843:0.003835
cover following areas::@0.076930:0.642322:0.240709:0.642322:0.240709:0.627039:0.076930:0.627039:0.008105:0.008756:0.008521:0.008105:0.006965:0.003835:0.004704:0.009226:0.004704:0.004704:0.008883:0.013767:0.004704:0.010547:0.009226:0.003835:0.009226:0.006965:0.008105:0.009226:0.006965:0.004704
:@0.076930:0.673579:0.094008:0.673579:0.094008:0.660214:0.076930:0.660214:0.017078
  Parts administration broadly covers strategic parts :@0.094062:0.674271:0.493190:0.674271:0.493190:0.658989:0.094062:0.658989:0.004649:0.004649:0.009896:0.009281:0.007544:0.005898:0.007019:0.004649:0.009281:0.009281:0.015124:0.004758:0.010601:0.004758:0.007019:0.005898:0.006857:0.009118:0.005898:0.004758:0.009281:0.010601:0.004649:0.009281:0.007019:0.009281:0.009281:0.009281:0.004233:0.009281:0.004649:0.008159:0.008810:0.008575:0.008159:0.007381:0.007019:0.004649:0.007019:0.005898:0.006857:0.009118:0.005898:0.008159:0.009281:0.004758:0.008159:0.004649:0.009281:0.009281:0.007544:0.005898:0.006965:0.003835
planning, inventory management, in/out goods, :@0.107703:0.690246:0.493135:0.690246:0.493135:0.674964:0.107703:0.674964:0.009498:0.004975:0.009480:0.010819:0.010819:0.004957:0.010819:0.009335:0.004975:0.005862:0.004975:0.010113:0.008792:0.008376:0.010800:0.006115:0.009498:0.007598:0.009480:0.005862:0.015341:0.009480:0.010819:0.009335:0.009154:0.008376:0.015323:0.008376:0.010819:0.006115:0.004957:0.005862:0.004975:0.010800:0.007236:0.009498:0.010819:0.006097:0.005862:0.008792:0.009480:0.009498:0.009498:0.007236:0.004704:0.003835
parts pricing, discounts, parts claim management :@0.107703:0.706221:0.492629:0.706221:0.492629:0.690939:0.107703:0.690939:0.009299:0.009299:0.007562:0.005916:0.007037:0.004686:0.009299:0.007037:0.004776:0.008177:0.004776:0.010620:0.009136:0.004776:0.004686:0.009299:0.004776:0.007037:0.008177:0.009299:0.010620:0.010620:0.005916:0.007037:0.004776:0.004686:0.009299:0.009299:0.007562:0.005916:0.007037:0.004686:0.008177:0.004776:0.009299:0.004776:0.015142:0.004686:0.015142:0.009299:0.010620:0.009136:0.008955:0.008177:0.015142:0.008177:0.010620:0.005843:0.003835
from customer and to the suppliers, etc.  A lack :@0.107703:0.722196:0.493063:0.722196:0.493063:0.706913:0.107703:0.706913:0.004975:0.007236:0.009498:0.015341:0.005898:0.008376:0.010819:0.007236:0.006115:0.009498:0.015341:0.008376:0.007236:0.005898:0.009498:0.010819:0.009498:0.005898:0.006115:0.009498:0.005898:0.006115:0.010819:0.008376:0.005898:0.007236:0.010819:0.009498:0.009498:0.004975:0.004975:0.008376:0.007598:0.007236:0.004975:0.005898:0.008376:0.006115:0.007852:0.004975:0.005898:0.005898:0.013080:0.005898:0.004975:0.009498:0.008376:0.009226:0.003835
of control of parts in transit can be used by any :@0.107703:0.738171:0.492810:0.738171:0.492810:0.722888:0.107703:0.722888:0.009444:0.007236:0.005554:0.008322:0.009444:0.010764:0.006061:0.007182:0.009444:0.004921:0.005554:0.009444:0.007236:0.005554:0.009444:0.009444:0.007707:0.006061:0.007182:0.005554:0.004921:0.010764:0.005554:0.006061:0.007019:0.009444:0.010764:0.007182:0.004921:0.006061:0.005554:0.008322:0.009444:0.010764:0.005554:0.009444:0.008322:0.005554:0.010764:0.007182:0.008322:0.009444:0.005554:0.008901:0.009444:0.005554:0.009444:0.010240:0.009226:0.003835
associate at the expense of the dealer. Parts that :@0.107703:0.754146:0.492955:0.754146:0.492955:0.738863:0.107703:0.738863:0.009444:0.007182:0.007182:0.009444:0.008322:0.004921:0.009281:0.006061:0.008322:0.005518:0.009281:0.006061:0.005518:0.006061:0.010764:0.008322:0.005518:0.007978:0.009444:0.009444:0.008322:0.010764:0.007182:0.008322:0.005518:0.009444:0.007236:0.005518:0.006061:0.010764:0.008322:0.005518:0.009444:0.008322:0.009444:0.004921:0.008322:0.005572:0.004921:0.005518:0.010059:0.009444:0.007707:0.006061:0.007182:0.005518:0.006061:0.010764:0.009281:0.005843:0.003835
remain in transit indefinitely, or parts lost on the :@0.107703:0.770121:0.493208:0.770121:0.493208:0.754838:0.107703:0.754838:0.007146:0.008286:0.015251:0.009407:0.004885:0.010728:0.005192:0.004885:0.010728:0.005192:0.006024:0.006983:0.009407:0.010728:0.007146:0.004885:0.006024:0.005192:0.004885:0.010728:0.009407:0.008286:0.004613:0.004794:0.010728:0.004885:0.006024:0.008286:0.004360:0.007074:0.004885:0.005192:0.009407:0.007146:0.005192:0.009407:0.009407:0.007671:0.006024:0.007146:0.005192:0.004885:0.009407:0.007146:0.006024:0.005192:0.009407:0.010728:0.005192:0.006024:0.010728:0.008105:0.003835
way are clear indication of a failure in the process :@0.107703:0.786095:0.492973:0.786095:0.492973:0.770813:0.107703:0.770813:0.013261:0.008720:0.009245:0.004613:0.009245:0.006983:0.008123:0.004613:0.008123:0.004722:0.008123:0.009245:0.006983:0.004613:0.004722:0.010565:0.009245:0.004722:0.008123:0.009082:0.005862:0.004722:0.009245:0.010565:0.004613:0.009245:0.007037:0.004613:0.009245:0.004613:0.004903:0.009245:0.004722:0.004722:0.010565:0.006983:0.008123:0.004613:0.004722:0.010565:0.004613:0.005862:0.010565:0.008123:0.004613:0.009245:0.006983:0.009245:0.008123:0.008123:0.006983:0.006965:0.003835
or an operational mistake. Inventory control also :@0.107703:0.802070:0.493009:0.802070:0.493009:0.786788:0.107703:0.786788:0.009389:0.007110:0.005029:0.009389:0.010692:0.005029:0.009389:0.009371:0.008268:0.006947:0.009226:0.006006:0.004848:0.009389:0.010692:0.009389:0.004848:0.005029:0.015233:0.004848:0.007128:0.005988:0.009389:0.008828:0.007924:0.004848:0.005029:0.005988:0.010004:0.008666:0.008268:0.010692:0.006006:0.009371:0.007490:0.009389:0.005029:0.008250:0.009389:0.010692:0.006006:0.007110:0.009389:0.004848:0.005029:0.009389:0.004848:0.007128:0.009226:0.003835
becomes critical to reducing revenue leakages. :@0.107703:0.818045:0.492828:0.818045:0.492828:0.802762:0.107703:0.802762:0.009643:0.008521:0.008521:0.009643:0.015486:0.008521:0.007381:0.007056:0.008521:0.007381:0.005120:0.006260:0.005120:0.008521:0.009643:0.005120:0.007056:0.006260:0.009643:0.007056:0.007381:0.008521:0.009643:0.010963:0.008521:0.005120:0.010963:0.009643:0.007056:0.007381:0.008521:0.008937:0.008521:0.010800:0.010963:0.008521:0.007056:0.005120:0.008521:0.009643:0.009643:0.009480:0.009299:0.008521:0.007381:0.004704:0.003835
Both lack of inventory and excess of it could cause :@0.107703:0.834020:0.493027:0.834020:0.493027:0.818737:0.107703:0.818737:0.010547:0.009226:0.005843:0.010547:0.004125:0.004704:0.009226:0.008105:0.009226:0.004125:0.009226:0.007019:0.004125:0.004704:0.009842:0.008521:0.008105:0.010547:0.005843:0.009226:0.007327:0.009226:0.004125:0.009226:0.010547:0.009226:0.004125:0.007761:0.008937:0.008105:0.008105:0.006965:0.006965:0.004107:0.009226:0.007019:0.004125:0.004704:0.005843:0.004125:0.008105:0.009226:0.010547:0.004704:0.009226:0.004107:0.008105:0.009226:0.010547:0.006965:0.008105:0.003835
significant losses. :@0.107703:0.849995:0.242102:0.849995:0.242102:0.834712:0.107703:0.834712:0.006965:0.004704:0.009226:0.010547:0.004704:0.004613:0.004613:0.008105:0.009226:0.010547:0.005843:0.003835:0.004704:0.009226:0.006965:0.006965:0.008105:0.006965:0.004704:0.003835
:@0.076930:0.865277:0.094008:0.865277:0.094008:0.851912:0.076930:0.851912:0.017078
  Service administration covers service planning, free :@0.094008:0.865970:0.492991:0.865970:0.492991:0.850687:0.094008:0.850687:0.003727:0.003727:0.009226:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003727:0.009226:0.009226:0.015070:0.004704:0.010547:0.004704:0.006965:0.005843:0.006802:0.009064:0.005843:0.004704:0.009226:0.010547:0.003727:0.008105:0.008756:0.008521:0.008105:0.007327:0.006965:0.003727:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003727:0.009226:0.004704:0.009226:0.010547:0.010547:0.004704:0.010547:0.009064:0.004704:0.003727:0.004704:0.006965:0.008105:0.008105:0.003835
and paid service plan, service requests and service :@0.107703:0.881944:0.492936:0.881944:0.492936:0.866662:0.107703:0.866662:0.009226:0.010547:0.009226:0.004541:0.009226:0.009226:0.004704:0.009226:0.004541:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.004541:0.009226:0.004704:0.009226:0.010547:0.004704:0.004541:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.004541:0.006965:0.008105:0.009226:0.010547:0.008105:0.006965:0.005843:0.006965:0.004541:0.009226:0.010547:0.009226:0.004541:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003835
campaigns management, etc. Lets just look at open :@0.107703:0.897919:0.493027:0.897919:0.493027:0.882637:0.107703:0.882637:0.008105:0.009226:0.015070:0.009226:0.009226:0.004704:0.009226:0.010547:0.006965:0.003600:0.015070:0.009226:0.010547:0.009064:0.008883:0.008105:0.015070:0.008105:0.010547:0.005843:0.004704:0.003600:0.008105:0.005843:0.007580:0.004704:0.003600:0.009226:0.008105:0.005843:0.006965:0.003600:0.004704:0.010547:0.006965:0.005843:0.003600:0.004704:0.009226:0.009226:0.009226:0.003600:0.009064:0.005843:0.003600:0.009226:0.009226:0.008105:0.010547:0.003835
repair orders. A repair order could remain open due :@0.107703:0.913894:0.492846:0.913894:0.492846:0.898612:0.107703:0.898612:0.006911:0.008069:0.009172:0.009172:0.004649:0.006929:0.003220:0.009172:0.006929:0.009172:0.008051:0.007273:0.006929:0.004649:0.003220:0.012754:0.003220:0.006911:0.008051:0.009190:0.009172:0.004649:0.006911:0.003220:0.009172:0.006911:0.009172:0.008069:0.006911:0.003220:0.008051:0.009190:0.010493:0.004649:0.009190:0.003220:0.006911:0.008051:0.015034:0.009172:0.004649:0.010511:0.003220:0.009172:0.009172:0.008069:0.010493:0.003220:0.009172:0.010511:0.008105:0.003835
to justifiable reasons or otherwise. An ineffective :@0.541638:0.610372:0.926871:0.610372:0.926871:0.595089:0.541638:0.595089:0.006042:0.009425:0.005373:0.004903:0.010746:0.007164:0.006042:0.004903:0.004613:0.004812:0.008901:0.009425:0.004903:0.008304:0.005373:0.007164:0.008304:0.009425:0.007164:0.009425:0.010746:0.007164:0.005373:0.009425:0.007164:0.005373:0.009425:0.006042:0.010746:0.008304:0.007164:0.013966:0.004903:0.007164:0.007960:0.004903:0.005373:0.013008:0.010746:0.005373:0.004903:0.010746:0.008304:0.005590:0.005084:0.008304:0.008304:0.006042:0.004559:0.008720:0.008105:0.003835
system could also lead to repair orders remaining :@0.541638:0.626347:0.926889:0.626347:0.926889:0.611064:0.541638:0.611064:0.007092:0.009353:0.007092:0.005970:0.008231:0.015197:0.004812:0.008231:0.009353:0.010674:0.004830:0.009353:0.004812:0.009353:0.004830:0.007092:0.009353:0.004812:0.004830:0.008231:0.009353:0.009353:0.004812:0.005970:0.009353:0.004812:0.007092:0.008231:0.009353:0.009353:0.004830:0.007092:0.004812:0.009353:0.007092:0.009353:0.008231:0.007454:0.007092:0.004812:0.007092:0.008231:0.015197:0.009353:0.004830:0.010674:0.004830:0.010674:0.009226:0.003835
open unintentionally. A major revenue loss is :@0.541638:0.642322:0.927016:0.642322:0.927016:0.627039:0.541638:0.627039:0.009733:0.009733:0.008611:0.011054:0.007707:0.011054:0.011054:0.005210:0.011054:0.006350:0.008611:0.011054:0.006350:0.005210:0.009733:0.011054:0.009733:0.005210:0.004686:0.007218:0.005210:0.007707:0.013315:0.007707:0.015576:0.009733:0.005210:0.009733:0.007472:0.007707:0.007472:0.008611:0.009027:0.008611:0.010891:0.011054:0.008611:0.007707:0.005210:0.009733:0.007472:0.007472:0.007707:0.005210:0.006965:0.003835
unmade service calls to existing customers or low :@0.541638:0.658297:0.926853:0.658297:0.926853:0.643014:0.541638:0.643014:0.010638:0.010638:0.015160:0.009317:0.009317:0.008195:0.004686:0.007056:0.008195:0.007580:0.009317:0.004794:0.008195:0.008195:0.004686:0.008195:0.009317:0.004794:0.004794:0.007056:0.004686:0.005934:0.009317:0.004686:0.007852:0.009317:0.004794:0.007056:0.005934:0.004794:0.010638:0.009317:0.004686:0.008195:0.010638:0.007056:0.005934:0.009317:0.015160:0.008195:0.007417:0.007056:0.004686:0.009317:0.007056:0.004686:0.004794:0.008973:0.013767:0.003835
coverage of campaigns. Customers may obtain their :@0.541638:0.674271:0.926835:0.674271:0.926835:0.658989:0.541638:0.658989:0.007978:0.008629:0.008394:0.007978:0.006676:0.008937:0.008756:0.007978:0.003094:0.009100:0.006893:0.003094:0.007978:0.009100:0.014943:0.009100:0.009100:0.004577:0.009100:0.010421:0.006838:0.004577:0.003094:0.010421:0.010421:0.006838:0.005717:0.009100:0.014943:0.007978:0.007200:0.006838:0.003094:0.014943:0.008575:0.009100:0.003094:0.009100:0.009100:0.005717:0.009100:0.004577:0.010421:0.003094:0.005717:0.010421:0.007978:0.004577:0.006965:0.003835
services from 3rd party providers causing a revenue :@0.541638:0.690246:0.926907:0.690246:0.926907:0.674964:0.541638:0.674964:0.006875:0.008014:0.007399:0.009136:0.004613:0.008014:0.008014:0.006875:0.003166:0.004613:0.006875:0.009136:0.014979:0.003166:0.010457:0.006875:0.009136:0.003166:0.009136:0.009136:0.007399:0.005753:0.009136:0.003166:0.009136:0.006875:0.008666:0.009136:0.004613:0.009136:0.008014:0.007236:0.006875:0.003166:0.008014:0.009136:0.010457:0.006875:0.004613:0.010457:0.009136:0.003166:0.009136:0.003166:0.006875:0.008014:0.008430:0.008014:0.010294:0.010457:0.008105:0.003835
loss and rendering  the  campaign  ineffective. :@0.541638:0.706221:0.926690:0.706221:0.926690:0.690939:0.541638:0.690939:0.005355:0.009878:0.007616:0.007616:0.008883:0.009878:0.011198:0.009878:0.008883:0.007616:0.008756:0.011198:0.009878:0.008756:0.007616:0.005355:0.011198:0.009878:0.003835:0.005029:0.006495:0.011198:0.008756:0.003835:0.005029:0.008756:0.009878:0.015721:0.009878:0.009878:0.005355:0.009878:0.011198:0.003835:0.005029:0.005355:0.011198:0.008756:0.006042:0.005536:0.008756:0.008756:0.006495:0.005011:0.009172:0.008412:0.004704:0.003835
Goodwill is an area where adjustments are made :@0.541638:0.722196:0.926962:0.722196:0.926962:0.706913:0.541638:0.706913:0.011868:0.009407:0.009407:0.009407:0.013948:0.004885:0.004885:0.004885:0.005210:0.004885:0.007146:0.005210:0.009407:0.010728:0.005210:0.009407:0.007146:0.008286:0.009407:0.005210:0.013424:0.010728:0.008286:0.007146:0.008286:0.005210:0.009407:0.009407:0.004885:0.010728:0.007146:0.006024:0.015251:0.008286:0.010728:0.006024:0.007146:0.005210:0.009407:0.007146:0.008286:0.005210:0.015251:0.009407:0.009407:0.008105:0.003835
beyond a certain period and sometimes for frivolous :@0.541638:0.738171:0.926835:0.738171:0.926835:0.722888:0.541638:0.722888:0.009190:0.007725:0.008485:0.009190:0.010511:0.009190:0.003220:0.009190:0.003220:0.008069:0.008069:0.007454:0.005807:0.009190:0.004668:0.010511:0.003220:0.009190:0.008069:0.006929:0.004668:0.009190:0.009190:0.003220:0.009190:0.010511:0.009190:0.003220:0.006929:0.009190:0.015034:0.008069:0.005807:0.004668:0.015034:0.008069:0.006929:0.003220:0.004668:0.009190:0.006929:0.003220:0.004668:0.006929:0.004324:0.008485:0.009190:0.004668:0.009190:0.010511:0.006965:0.003835
or unacceptable reasons. Extending goodwill is a :@0.541638:0.754146:0.926835:0.754146:0.926835:0.738863:0.541638:0.738863:0.009425:0.007164:0.005373:0.010746:0.010746:0.009425:0.008304:0.008304:0.008304:0.009425:0.006042:0.008901:0.009425:0.004903:0.008304:0.005373:0.007164:0.008304:0.009425:0.007164:0.009425:0.010746:0.007164:0.004903:0.005373:0.009425:0.009425:0.006042:0.008304:0.010746:0.009425:0.004903:0.010746:0.009425:0.005373:0.008720:0.009425:0.009425:0.009425:0.013966:0.004903:0.004903:0.004903:0.005373:0.004903:0.007164:0.005373:0.009226:0.003835
management decision and hence must have the :@0.541638:0.770121:0.927052:0.770121:0.927052:0.754838:0.541638:0.754838:0.015359:0.009516:0.010837:0.009353:0.009172:0.008394:0.015359:0.008394:0.010837:0.006133:0.006042:0.009516:0.008394:0.008394:0.004993:0.007255:0.004993:0.009516:0.010837:0.006042:0.009516:0.010837:0.009516:0.006042:0.010837:0.008394:0.010837:0.008394:0.008394:0.006042:0.015197:0.010837:0.007255:0.006133:0.006042:0.010837:0.008810:0.008810:0.008394:0.006042:0.006133:0.010837:0.008105:0.003835
required protocols to support it. Add-on service is a :@0.541638:0.786095:0.926962:0.786095:0.926962:0.770813:0.541638:0.770813:0.006965:0.008105:0.009226:0.010547:0.004704:0.006965:0.008105:0.009226:0.003582:0.009226:0.006965:0.009226:0.005843:0.009226:0.008105:0.009226:0.004704:0.006965:0.003582:0.005843:0.009226:0.003582:0.006965:0.010547:0.009226:0.009226:0.009226:0.007490:0.005843:0.003582:0.004704:0.005843:0.004704:0.003582:0.012809:0.009407:0.009226:0.005843:0.009226:0.010547:0.003582:0.006965:0.008105:0.007490:0.009226:0.004704:0.008105:0.008105:0.003582:0.004704:0.006965:0.003582:0.009226:0.003835
huge area of leakage and customer dissatisfaction :@0.541638:0.802070:0.926835:0.802070:0.926835:0.786788:0.541638:0.786788:0.010583:0.010583:0.008919:0.008141:0.004649:0.009263:0.007001:0.008141:0.009263:0.004649:0.009263:0.007056:0.004649:0.004740:0.008141:0.009263:0.009263:0.009100:0.008919:0.008141:0.004649:0.009263:0.010583:0.009263:0.004649:0.008141:0.010583:0.007001:0.005880:0.009263:0.015106:0.008141:0.007001:0.004631:0.009263:0.004740:0.007001:0.007001:0.009100:0.005880:0.004740:0.007001:0.004921:0.009263:0.008141:0.005880:0.004740:0.009263:0.010547:0.003835
which happens when repair problems detected :@0.541638:0.818045:0.926745:0.818045:0.926745:0.802762:0.541638:0.802762:0.013659:0.010963:0.005120:0.008521:0.010963:0.007074:0.010963:0.009480:0.009643:0.009643:0.008521:0.010963:0.007381:0.007074:0.013659:0.010963:0.008521:0.010963:0.007074:0.007381:0.008521:0.009643:0.009643:0.005120:0.007381:0.007074:0.009643:0.007381:0.009643:0.009643:0.005120:0.008521:0.015486:0.007381:0.007074:0.009643:0.008521:0.006260:0.008521:0.008521:0.006260:0.008521:0.009226:0.003835
do not match with customer complaints.  This :@0.541638:0.834020:0.927070:0.834020:0.927070:0.818737:0.541638:0.818737:0.009715:0.009715:0.007544:0.011036:0.009715:0.006332:0.007544:0.015558:0.009552:0.006332:0.008593:0.011036:0.007544:0.014256:0.005192:0.006332:0.011036:0.007544:0.008593:0.011036:0.007454:0.006332:0.009715:0.015558:0.008593:0.007454:0.007544:0.008593:0.009715:0.015558:0.009715:0.005192:0.009715:0.005192:0.011036:0.006332:0.007454:0.005192:0.003835:0.002985:0.011036:0.011036:0.005192:0.006965:0.003835
happens when job card information is poor or :@0.541638:0.849995:0.927070:0.849995:0.927070:0.834712:0.541638:0.834712:0.010981:0.009498:0.009661:0.009661:0.008539:0.010981:0.007399:0.007128:0.013677:0.010981:0.008539:0.010981:0.007128:0.005138:0.009661:0.009661:0.007128:0.008539:0.009661:0.007399:0.009661:0.007128:0.005138:0.010981:0.005138:0.009661:0.007562:0.015504:0.009498:0.006278:0.005138:0.009661:0.010981:0.007128:0.005138:0.007399:0.007128:0.009661:0.009661:0.009661:0.007399:0.007128:0.009661:0.006965:0.003835
service team coordination between shifts is not :@0.541638:0.865970:0.926636:0.865970:0.926636:0.850687:0.541638:0.850687:0.007309:0.008449:0.007833:0.009570:0.005047:0.008449:0.008449:0.006513:0.006187:0.008449:0.009570:0.015414:0.006513:0.008449:0.009570:0.009570:0.007309:0.009570:0.005047:0.010891:0.009407:0.006187:0.005047:0.009570:0.010891:0.006513:0.009570:0.008449:0.006187:0.013406:0.008449:0.008449:0.010891:0.006513:0.007309:0.010891:0.005047:0.005047:0.006187:0.007309:0.006513:0.005047:0.007309:0.006513:0.010891:0.009570:0.005843:0.003835
good. Comeback repairs, where problems reoccur or :@0.541638:0.881944:0.926889:0.881944:0.926889:0.866662:0.541638:0.866662:0.008412:0.009100:0.009118:0.009100:0.004595:0.003130:0.010439:0.009100:0.014961:0.007978:0.009118:0.009118:0.007978:0.009118:0.003130:0.006857:0.007978:0.009118:0.009100:0.004595:0.007200:0.006857:0.004577:0.003130:0.013116:0.010439:0.007978:0.006857:0.007996:0.003130:0.009118:0.006857:0.009100:0.009118:0.004595:0.007978:0.014961:0.006838:0.003130:0.006857:0.007996:0.009100:0.007996:0.007978:0.010439:0.006838:0.003130:0.009100:0.006965:0.003835
new ones prop up also are clear indicators of service :@0.541638:0.897919:0.926998:0.897919:0.926998:0.882637:0.541638:0.882637:0.010439:0.007996:0.013659:0.003148:0.009118:0.010439:0.007996:0.006857:0.003148:0.009118:0.006857:0.009118:0.009118:0.003148:0.010439:0.009118:0.003148:0.009118:0.004595:0.006857:0.009118:0.003148:0.009118:0.006857:0.007996:0.003148:0.007996:0.004595:0.007996:0.009118:0.006857:0.003148:0.004595:0.010439:0.009118:0.004595:0.007996:0.008955:0.005735:0.009118:0.007218:0.006857:0.003148:0.009118:0.006911:0.003148:0.006857:0.007996:0.007381:0.009118:0.004595:0.007996:0.008105:0.003835
administration.:@0.541638:0.913894:0.658814:0.913894:0.658814:0.898612:0.541638:0.898612:0.009226:0.009226:0.015070:0.004704:0.010547:0.004704:0.006965:0.005843:0.006802:0.009064:0.005843:0.004704:0.009226:0.010547:0.004704